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- Tasks: Lead the concierge team and create unforgettable experiences for guests in Edinburgh.
- Company: Join the vibrant W Edinburgh, a luxury hotel redefining hospitality.
- Benefits: Enjoy world-class training, bonus plans, and 31 days of holiday to start.
- Why this job: Be the go-to person for guests and showcase your passion for hospitality.
- Qualifications: Experience in luxury hotels and strong networking skills are essential.
- Other info: Unlimited career opportunities and discounts at over 9,000 hotels worldwide.
The predicted salary is between 36000 - 60000 £ per year.
W Edinburgh is hiring a Head Concierge to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.
ABOUT THE ROLE
The Head Concierge at W Edinburgh will be the go-to person for our guests, handling any requests they might have in order to make their stay in Edinburgh unforgettable. You will have all of the local knowledge needed to make restaurant recommendations, offer personalised itineraries, plan transport and suggest visits to the city's and Scotland’s hidden gems. You will also be responsible for managing our Lobby Ambassador and Door teams. We are looking for someone who is well-connected, organised and understands luxury service.
As Head Concierge, key aspects of your role include (but are not limited to):
- Establish relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping).
- Maintain awareness of cultural differences in order to meet guests' specific needs and requirements.
- Maintain knowledge of rooms and their locations, services and facilities of the hotel.
- Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Establish an effective database to be used by all team members for restaurant and local attractions.
- Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements.
- Provide a warm welcome and anticipation of guest needs throughout their stay.
- Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team.
- Recruit and retain the best talent on the market.
- Design and implement the department’s policies, standards and procedures.
- Develop teamwork throughout your team and across departments.
- Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
- Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
Our ideal Head Concierge is someone who has:
- Les Clefs d'Or membership
- A passion for interacting with others, with excellent networking skills
- Natural leadership skills
- Strong organization and multi-tasking skills
- Sophisticated communication skills
- The ability to stay calm under pressure
- Previous experience working in five star, luxury hotels
- A love for keeping up-to-date with the latest happenings in Edinburgh
- A positive mindset
- A genuine passion for working in hospitality
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel redefines the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Head Concierge today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Head Concierge - W Edinburgh employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge - W Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out to current or former employees at W Edinburgh. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for hospitality shine through. Share stories about your experiences and how you’ve gone above and beyond for guests in the past. It’s all about making that personal connection!
✨Tip Number 3
Research, research, research! Know everything about W Edinburgh and its unique offerings. Familiarise yourself with the local attractions and hidden gems in Edinburgh. This will not only impress during interviews but also help you tailor your approach to fit the hotel's vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the W family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Head Concierge - W Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your passion for guest service and how you’ve gone above and beyond to create memorable moments for guests.
Highlight Your Local Knowledge: As a Head Concierge, local knowledge is key! Make sure to mention any connections you have with local attractions, restaurants, or events in Edinburgh. This will show us that you’re ready to enhance our guests' experiences right from the start.
Demonstrate Leadership Skills: We’re looking for someone who can lead and inspire a team. In your application, share examples of how you’ve successfully managed teams in the past, focusing on your ability to motivate and develop talent.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Head Concierge role. This shows us that you’re genuinely interested in joining our team at W Edinburgh.
How to prepare for a job interview at Marriott
✨Know Your Local Gems
As a Head Concierge, you'll need to impress with your local knowledge. Research Edinburgh's hidden gems, popular restaurants, and must-visit attractions. Be ready to share personal recommendations that showcase your passion for the city.
✨Showcase Your Networking Skills
Demonstrate your ability to build relationships with local businesses during the interview. Share examples of how you've established connections in previous roles, as this will be crucial for enhancing guests' experiences at W Edinburgh.
✨Exude Calm Under Pressure
The hospitality industry can be hectic, so it's essential to show that you can stay composed. Prepare scenarios where you've successfully managed stressful situations, highlighting your organisational skills and ability to multitask.
✨Emphasise Your Leadership Qualities
As a management position, they’ll be looking for strong leadership skills. Be prepared to discuss your experience in leading teams, training staff, and fostering a positive work environment. Share specific examples that illustrate your natural leadership style.
