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- Tasks: Supervise guest check-ins, manage requests, and ensure a top-notch experience.
- Company: Join the dynamic team at Residence Inn by Marriott in Aberdeen.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: 1 year of supervisory experience and a passion for customer service.
- Other info: Be part of a diverse team that values your unique background and experiences.
The predicted salary is between 24000 - 36000 £ per year.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Experience Supervisor in Aberdeen employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor in Aberdeen
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Residence Inn by Marriott. Understanding their values and how they treat guests will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your past experiences relate to the Guest Experience Supervisor role, especially your supervisory skills and ability to handle guest requests.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing up in smart attire will demonstrate your commitment to the role and respect for the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Guest Experience Supervisor in Aberdeen
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Experience Supervisor role. Highlight relevant experience and skills that match the job description. This shows us you’re genuinely interested in the position!
Be Clear and Concise: Keep your application clear and to the point. Use professional language but don’t overcomplicate things. We appreciate straightforward communication that gets right to the heart of your experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marriott
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Experience Supervisor. Familiarise yourself with guest check-in processes, payment handling, and how to manage guest requests. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Guest Experience Supervisor, you'll be interacting with guests and staff regularly. Prepare examples of how you've successfully handled guest complaints or motivated a team in the past. Highlighting your interpersonal skills will demonstrate that you can create a positive environment for both guests and colleagues.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your appearance is clean and tidy. This reflects your understanding of the hospitality industry’s standards and shows respect for the interview process. Remember, you’re aiming to embody the professional image that Residence Inn by Marriott values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the company culture at Residence Inn. This not only shows your enthusiasm for the position but also helps you gauge if the workplace aligns with your values and career goals.