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- Tasks: As a Service Advisor, you'll book vehicles, liaise with workshops, and ensure top-notch customer service.
- Company: Join Ipswich Audi, a family-run business known for its premier brand and exceptional service.
- Benefits: Enjoy competitive salary, generous holidays, healthcare cashback, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values integrity and offers a chance to grow your skills.
- Qualifications: We're looking for organised individuals with excellent communication skills and a passion for customer service.
- Other info: Marriott Motor Group promotes an inclusive workplace where everyone can thrive.
The predicted salary is between 24000 - 36000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?
Due to operational need within our Service Department at Ipswich Audi, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.
Joining our team as a Service Advisor, you will be responsible for:
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
- Explaining invoices and taking payments via pdq machines
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.
This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Service Advisor, we would love to hear from you so please click APPLY now!
Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Skills for the job:
- Automotive knowledge
- Computer literacy
- Cross selling
- Organisational ability
- Problem solving
- Strong communication skills
- Time management
Competitive salary, Healthcare cashback plan, Generous holiday entitlement, Employee assistance programme, Long service award, Leading brand led learning and development, Recommend a friend scheme.
Wolsey House, Sproughton Road, Ipswich, Suffolk, IP1 5AN, United Kingdom
Service Advisor - Ipswich Audi employer: Marriott Motor Group
Contact Detail:
Marriott Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Ipswich Audi
✨Tip Number 1
Familiarise yourself with Audi's brand values and customer service standards. Understanding what makes Audi a premier brand will help you align your approach during interviews and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Brush up on your automotive knowledge, especially regarding common repairs and services. Being able to discuss technical aspects confidently will impress the hiring team and show that you're proactive about your role as a Service Advisor.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations about customer service scenarios. This will prepare you to handle inquiries and complaints effectively, showcasing your ability to build rapport with customers.
✨Tip Number 4
Network with current or former employees of Ipswich Audi or similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Service Advisor - Ipswich Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Emphasise your customer service experience, organisational skills, and any automotive knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to Ipswich Audi's success.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to build rapport with customers and work effectively within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marriott Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, delivering exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a 5-star experience.
✨Demonstrate Automotive Knowledge
Brush up on your automotive knowledge before the interview. Be ready to discuss common vehicle issues and repairs, as well as any relevant training you've completed. This shows that you are proactive and knowledgeable about the industry.
✨Highlight Organisational Skills
Being organised is crucial in this role. Prepare to discuss how you manage your time and keep track of multiple tasks, such as booking vehicles and liaising with the workshop. Use specific examples to illustrate your efficiency.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they measure success in the Service Advisor position. This can help you stand out as a candidate.
