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For Companies At a Glance
- Tasks: Submit warranty claims and manage manufacturer systems with precision.
- Company: Join Marriott Motor Group, a respected family-run business.
- Benefits: Enjoy competitive salary, healthcare cashback, generous holidays, and discounts.
- Why this job: Be part of a supportive team that values your growth and contributions.
- Qualifications: Experience in warranty claims and strong organisational skills are a plus.
- Other info: Inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Marriott Motor Group is recruiting for a Group Warranty Executive based at Ipswich Volkswagen. As a Warranty Executive, you will be responsible for accurately submitting warranty and goodwill claims on a daily and weekly basis, while efficiently administering manufacturer warranty systems. This role requires strong attention to detail, excellent organisational skills, and the ability to work independently.
Key Responsibilities
- Process all policy claims promptly and ensure customer reimbursements are correct.
- Support costing activities and ensure Workshop Controller procedures align with company standards.
- Complete all documentation in line with the Assurance Policy.
- Maintain strict control over displaced material returned.
- Review and clear weekly statements, investigating overdue or unpaid claims and discrepancies.
- Prepare and submit all warranty claims for payment.
- Uphold company standards regarding funds, premises, vehicles, and other resources.
The Ideal Candidate
- Previous experience handling warranty queries in the automotive sector is highly advantageous.
- Ability to interpret technical information accurately.
- Familiarity with standard forms and documentation processes.
- Strong numeracy skills and experience working with financial statements.
- Highly organised and able to follow structured processes logically.
- Excellent written and verbal communication skills.
- Exceptional accuracy and attention to detail.
- Committed to delivering outstanding customer service.
- Computer literate; experience with Kerridge/CDK is desirable but not essential.
This is a fantastic opportunity to work for a respected, family-run business that values its people. At Marriott Motor Group, we are proud to be an equal opportunities employer, fostering an inclusive environment where everyone can bring their whole self to work and reach their full potential.
Skills for the job
- Analytical Skills
- Attention to Detail
- Communication
- Customer Satisfaction
- Customer service
- Multi-tasking
- Problem Solving
- Technical Efficiency
- Warranty Claims Processing
Competitive salary
- Healthcare cashback plan
- Generous holiday entitlement
- Employee assistance programme
- Long service award
- Leading brand led learning and development
- High street retailer discounts
- Recommend a friend
- Marriott car benefit purchase scheme
Wolsey House, Sproughton Road, Ipswich, Suffolk, IP1 5AN, United Kingdom
Warranty Executive - Ipswich Volkswagen employer: Marriott Motor Group
Contact Detail:
Marriott Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Executive - Ipswich Volkswagen
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Ipswich Volkswagen or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your warranty knowledge. Familiarise yourself with common warranty claims processes and be ready to discuss how your experience aligns with the role. We want you to shine!
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've successfully managed warranty claims or resolved discrepancies in the past. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty Executive - Ipswich Volkswagen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with warranty claims and any relevant skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Warranty Executive role and how your skills align with our needs. Keep it concise but engaging!
Showcase Attention to Detail: Since this role requires exceptional accuracy, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Marriott Motor Group
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of warranty claims and processes in the automotive sector. Familiarise yourself with common terminology and procedures, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Organisational Skills
Since the job requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This could be anything from handling paperwork to managing deadlines—just make sure it highlights your ability to stay organised under pressure.
✨Be Detail-Oriented
Attention to detail is crucial for this role, so during the interview, emphasise your ability to spot discrepancies and ensure accuracy in your work. You might even want to bring along a sample of your previous work that showcases your meticulous nature.
✨Communicate Clearly
As you'll need to communicate effectively with both customers and colleagues, practice articulating your thoughts clearly. Prepare to discuss how you've handled customer queries in the past, focusing on your communication style and how it contributed to customer satisfaction.
