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- Tasks: Book vehicles, liaise with the workshop, and ensure top-notch customer service.
- Company: Join a family-run business with a premier brand reputation.
- Benefits: Enjoy competitive salary, healthcare cashback, generous holidays, and employee support.
- Why this job: Be part of a team that values integrity and delivers 5-star service.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Great opportunity for career growth in an inclusive environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand? Due to operational need within our Service Department at Bury St Edmunds Volkswagen, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.
Responsibilities
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
- Explaining invoices and taking payments via pdq machines
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
Could this be the ideal role for me?
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.
This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Service Advisor, we’d love to hear from you so please click APPLY now!
Skills
- Automotive knowledge
- Computer literacy
- Cross selling
- Organisational ability
- Problem solving
- Strong communication skills
- Time management
Benefits
- Competitive salary
- Healthcare cashback plan
- Generous holiday entitlement
- Employee assistance programme
- Long service award
- Leading brand led learning and development
- Recommend a friend scheme
Wolsey House, Sproughton Road, Ipswich, Suffolk, IP1 5AN, United Kingdom
Service Advisor - Bury St Edmunds Volkswagen employer: Marriott Motor Group
Contact Detail:
Marriott Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Bury St Edmunds Volkswagen
✨Tip Number 1
Get to know the company! Research Bury St Edmunds Volkswagen and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly and build rapport with customers. Role-play with a friend or family member to get comfortable discussing services and handling customer queries.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or kept track of important details in previous roles. This will demonstrate that you can handle the busy environment of a service department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Bury St Edmunds Volkswagen. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Service Advisor - Bury St Edmunds Volkswagen
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to work with us at Bury St Edmunds Volkswagen.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Advisor role. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your automotive knowledge and communication skills!
Be Professional Yet Personal: While we appreciate professionalism, we also value personality! Use your application to convey who you are and how you can build rapport with our customers. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Marriott Motor Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with Volkswagen's latest models and services, as well as any recent news about the brand. This will show that you're genuinely interested and ready to provide top-notch service.
✨Practice Your People Skills
As a Service Advisor, communication is key. Practice explaining complex information in simple terms, and think of examples where you've successfully built rapport with customers. This will help you demonstrate your ability to connect with clients during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and keep track of multiple tasks. Think of specific instances where you've juggled responsibilities effectively, as this will highlight your organisational abilities and efficiency—qualities they’re looking for.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A professional appearance not only reflects your seriousness about the role but also aligns with the company’s values of integrity and professionalism.