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- Tasks: Support daily operations in the Aftersales department, focusing on workshop management.
- Company: Join Marriott Motor Group, a prestigious brand committed to performance and community.
- Benefits: Enjoy ongoing training, clear career progression, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking team that values growth and outstanding customer experiences.
- Qualifications: Solid understanding of mechanical processes and previous automotive experience required.
- Other info: Marriott Motor Group promotes an inclusive workplace for all employees.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Join a Prestigious Brand and Accelerate Your Career! We are currently seeking a dedicated and driven Assistant Aftersales Manager to support the Aftersales Manager at Bury Audi. This is a rare opportunity to join a prestigious brand and progress towards a future role as a Service or Aftersales Manager.
At Marriott Motor Group, our success is built on performance, growth, and strong leadership. Our mission – \”Working for our Customers, Colleagues and Community\” – is at the heart of everything we do.
About the Role
In this pivotal role, you will support the daily operations of the Aftersales department, with a particular focus on the workshop. Your responsibilities will include:
- Overseeing workshop planning and resource allocation
- Managing team performance, including coaching, development, and motivation
- Ensuring seamless communication between the workshop, front-of-house service team, and customers
- Delivering exceptional customer service by clearly explaining technical issues and quotations in a professional, jargon-free manner
- Monitoring workflow and assigning jobs to the most suitably qualified Technicians
- Maintaining high standards of workmanship and efficiency across the team
- Providing timely updates and feedback to both colleagues and customers
About You
We are looking for a proactive and personable individual who thrives under pressure and is passionate about delivering outstanding customer experiences. The ideal candidate will:
- Have a solid understanding of mechanical processes
- Possess excellent communication and interpersonal skills
- Be confident in managing people and building strong customer relationships
- Demonstrate strong organisational and time management abilities
- Be values-driven, ambitious, and eager to grow within the motor retail industry
- Have previous experience in a similar role within the automotive sector
Why Join Us?
At Marriott Motor Group, we invest more in colleague development than any other motor retailer. If successful, you can look forward to:
- Ongoing training and development opportunities
- A clear career progression pathway
- A supportive and inclusive working environment
- A comprehensive benefits package
If you\’re ready to take the next step in your career and would like to be part of a forward-thinking, customer-focused team, we\’d love to hear from you.
Apply now with your up-to-date CV and take the first step towards an exciting future with Marriott Motor Group.
Marriott Motor Group is an equal opportunities employer. We are committed to creating an inclusive workplace where everyone can thrive and bring their whole selves to work.
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Assistant Aftersales Manager - Bury St Edmunds Audi employer: Marriott Motor Group
Contact Detail:
Marriott Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager - Bury St Edmunds Audi
✨Tip Number 1
Familiarise yourself with the specific operations of Bury Audi and Marriott Motor Group. Understanding their values and mission will help you align your responses during any interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of Marriott Motor Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage teams and deliver exceptional customer service. Highlighting these experiences will show that you have the practical skills needed for the role.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding aftersales services. Being knowledgeable about current practices will not only impress your interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Assistant Aftersales Manager - Bury St Edmunds Audi
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Aftersales Manager. Highlight your relevant experience in managing teams and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your understanding of mechanical processes and any previous roles in the automotive sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive under pressure. Mention specific examples of how you've successfully managed teams or improved customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Marriott Motor Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of the Assistant Aftersales Manager. Familiarise yourself with workshop operations, team management, and customer service expectations to demonstrate your knowledge and enthusiasm.
✨Showcase Your Communication Skills
Since the role requires clear communication with both customers and team members, prepare examples of how you've effectively communicated technical issues in a jargon-free manner. This will highlight your ability to connect with diverse audiences.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in managing teams and motivating others. Share specific instances where you've coached or developed team members, as this aligns with the company's focus on strong leadership.
✨Express Your Passion for Customer Service
Prepare to talk about your commitment to delivering exceptional customer experiences. Think of examples where you've gone above and beyond to ensure customer satisfaction, as this is crucial for the role at Marriott Motor Group.
