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For Companies At a Glance
- Tasks: Manage guest check-ins and deliver top-notch customer service.
- Company: Prominent hotel in Manchester with a focus on hospitality excellence.
- Benefits: Growth opportunities, diverse workforce, and a dynamic work environment.
- Why this job: Lead a team and create memorable experiences for guests every day.
- Qualifications: Strong leadership skills and a team-first attitude required.
- Other info: Fast-paced environment with a commitment to service standards.
The predicted salary is between 28800 - 43200 £ per year.
A prominent hotel in Manchester is seeking an individual to join their team and manage guest check-ins while delivering exceptional customer service. The ideal candidate will have strong leadership skills and a team-first attitude. This role involves maximizing revenue through upselling and maintaining high service standards in a fast-paced environment. Join a diverse workforce committed to hospitality excellence and growth opportunities.
Front Office Supervisor: Guest Experience & Team Leader in Manchester employer: Marriott Manchester Victoria and Albert Hotel
Contact Detail:
Marriott Manchester Victoria and Albert Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor: Guest Experience & Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the hotel on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you’ve created memorable guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios or team challenges. We want to see how you think on your feet and maintain high service standards under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Front Office Supervisor: Guest Experience & Team Leader in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight your leadership skills and any experience you have in guest services. We love seeing how your background aligns with our values!
Be Specific About Your Experience: Don’t just list your previous jobs; tell us about specific situations where you excelled in customer service or led a team. We’re looking for real examples that showcase your ability to thrive in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at Marriott Manchester Victoria and Albert Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of hospitality excellence.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you foster a team-first attitude and encourage collaboration among staff.
✨Upselling Techniques Matter
Since the role involves maximising revenue through upselling, be ready to discuss your strategies. Think of specific instances where you've successfully upsold products or services in previous roles. This will illustrate your ability to drive revenue while maintaining high service standards.
✨Prepare for Fast-Paced Scenarios
Working in a busy hotel environment means you'll face challenges on the go. Be prepared to answer situational questions that assess your ability to handle stress and multitask. Share examples of how you've managed high-pressure situations while keeping customer satisfaction at the forefront.
