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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth hotel experience.
- Company: Join Marriott, the global leader in hospitality with over 8,100 hotels worldwide.
- Benefits: Enjoy meals on duty, performance incentives, and discounts at 7,300 hotels globally.
- Why this job: Be part of a vibrant team in a historic hotel, making a real impact on guest experiences.
- Qualifications: Looking for warm, customer-focused individuals with strong leadership skills and a passion for service.
- Other info: Opportunity for career growth and development within a diverse and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
About us: As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.
Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Benefits
- Meals & refreshments on duty
- Uniforms
- Performance-based incentives
- Learning and development opportunities
- Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
- Recognition programmes
What you will be doing
- Meet and greet all guests and be their first interaction with the hotel
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Verify guests Marriott Bonvoy number and ensure that this is correctly recorded on their reservation. If guest is not a Bonvoy member, ensure that they are invited to enrol, and benefits are clearly explained
- Complete cashier and closing reports – process all payment types, vouchers, paid-outs, and charges
- Count and secure bank at beginning and end of shift
- Obtain manual authorizations and follow all accounting procedures
- Follow company policies and procedures, report accidents, injuries and unsafe work conditions to manager
- Deal with all guest queries and complaints, escalating where necessary
- Ensure that all shift checklists and tasks are completed correctly
- Maximise revenue through proactive upselling and room sales
- Constantly try to exceed guest expectations and drive loyalty memberships
- Coach and train other team members about brand standards and how to deliver them
- Communicate with other departments to create an excellent level of service for all guests
- Trained to undertake duty manager shifts, as and when required
What we are looking for
- A warm and genuine individual who enjoys putting people first
- Team first attitude and good leadership skills
- Strong interpersonal and customer service experience
- An individual that thrives in a fast paced and demanding environment
- Previous experience of IT applications
- Someone who wants to grow and develop within the company
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Front Office Supervisor employer: Marriott Manchester Victoria and Albert Hotel
Contact Detail:
Marriott Manchester Victoria and Albert Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with Marriott's brand values and customer service standards. Understanding their commitment to hospitality will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees of Marriott, especially those in supervisory roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to handle guest complaints effectively. This will highlight your suitability for the Front Office Supervisor role.
✨Tip Number 4
Research the Manchester Marriott Victoria & Albert Hotel specifically. Knowing details about its services, amenities, and unique features will allow you to tailor your conversation and show genuine interest during the interview.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front Office Supervisor position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality, customer service, and any leadership roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the job's demands.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your interpersonal skills and ability to thrive in a fast-paced environment, as well as your commitment to guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Marriott Manchester Victoria and Albert Hotel
✨Research the Company
Before your interview, take some time to learn about Marriott International and its values. Understanding their commitment to hospitality and customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll be the first point of contact for guests. Be prepared to share examples of how you've successfully handled guest queries or complaints in the past, demonstrating your strong interpersonal skills.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing a busy front desk. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Leadership Experience
Since the role involves coaching and training team members, be ready to discuss your leadership style and any previous experience you have in mentoring others. This will show that you can lead by example and foster a positive team environment.
