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- Tasks: Lead guest services, train staff, and ensure smooth operations daily.
- Company: Join Marriott, a top global hotel brand focused on exceptional hospitality.
- Benefits: Enjoy free meals, uniform, discounts, pension scheme, and career development opportunities.
- Why this job: Be part of a supportive team that values respect, kindness, and personal growth.
- Qualifications: 1 year of customer service experience is preferred.
- Other info: This role offers a chance to enhance your skills in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
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Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world\’s leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
- Free Meals on
Duty:Enjoy complimentary meals while
at work. - Uniform Provided:A professional uniform is supplied for all
employees. - Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries. - Pension Scheme:Participation in The People’s Pension.
- Employee Assistance
Programme:Free and confidential
support for various challenges, including financial advice, stress, and health
issues. - Career
Development:Opportunities for
career growth and internal transfers within Marriott\’s global network. - Training and
Development:Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Oversee daily
operationsof guest services, ensuring smooth and efficient service. - Manage and train guest
service staff, providing guidance and support to maintain high standards of
customer service. - Coordinate guest check-ins
and check-outs, ensuring accuracy and efficiency. - Handle guest inquiries and
complaintsprofessionally, resolving issues promptly. - Monitor and maintain
cleanlinessand organization in all guest service areas. - Ensure compliance with
safety and hygiene protocolsto maintain a safe environment. - Maintain accurate
recordsof guest interactions, transactions, and staff performance. - Assist with inventory
managementand ordering supplies as needed. - Implement improvements
based on guest feedbackto enhance their experience. - Collaborate with other departmentsto
fulfil guest requests and ensure smooth operations.
Safety and
Company Policies:
- Follow all company and
safety and security policies and procedures. - Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager. - Complete safety training
and certifications. - Ensure uniform and
personal appearance are clean and professional. - Maintain confidentiality
of proprietary information. - Communicate with others
using clear and professional language. - Develop and maintain
positive working relationships with others. - Support the team to reach
common goals. - Listen and respond
appropriately to the concerns of other employees. - Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
- Related Work Experience:
At least 1 year of related work experience in a customer service role.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!
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Front Office Supervisor employer: Marriott Leicester
Contact Detail:
Marriott Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to exceptional hospitality and guest experiences will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of Marriott. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Front Office Supervisor position.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service experience that showcase your ability to handle guest inquiries and complaints effectively. Highlighting your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Demonstrate your leadership qualities by sharing instances where you've successfully trained or managed a team. This will show your potential as a Front Office Supervisor and your readiness to support and guide staff in delivering high standards of service.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you managed teams or oversaw operations, as these are key for the Front Office Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to handle guest inquiries and complaints effectively.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, teamwork, and problem-solving. These are crucial for maintaining high standards of customer service and collaborating with other departments.
Show Enthusiasm for the Brand: Express your enthusiasm for joining Marriott and how you align with their values of excellence and sustainability. Research the company culture and mention how you can contribute to creating memorable experiences for guests.
How to prepare for a job interview at Marriott Leicester
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for delivering exceptional service. Share specific examples from your past experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll be managing and training staff. Be prepared to discuss your leadership style and provide examples of how you've successfully guided a team in the past, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you handled guest complaints or improved service efficiency, and be ready to explain your thought process and the outcomes.
✨Research the Company Culture
Familiarise yourself with Marriott's values and culture. Be ready to discuss how your personal values align with theirs, particularly around respect, kindness, and teamwork, as these are crucial in the hospitality industry.