Service Advisor

Due to operational need within our Service Department, at Bury St Edmunds Audi, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

What will I be responsible for?

Joining our team as a Service Advisor, you will be responsible for:

· Meeting and greeting customers in a friendly and courteous manner throughout the day

· Booking vehicles into the technical workshop

· Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time

· Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers, colleagues, peers and Manufacturer representatives

· Maintaining thorough product expertise and updating your knowledge through Manufacturer led training

· Explaining invoices and taking payments via pdq machines

· Adopting a professional approach regarding the sale of repairs required

· Maintaining good housekeeping standards and orderly administration of your work

Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?, The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing., * service advisor: 1 year (preferred)

Job Types: Full-time, Permanent

Pay: £28,000.00-£29,500.00 per year

Additional pay:

• Bonus scheme

Schedule:

• Monday to Friday

• Weekend availability

Marriott Motor Group, Bury St Edmunds Audi

Marriott Motor Group, Bury St Edmunds Audi in Bury St. Edmunds IP32 7YB

Full-time