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For Companies At a Glance
- Tasks: Assign guest rooms and coordinate with teams to ensure a seamless experience.
- Company: Join Marriott International, the world's leading hospitality brand.
- Benefits: Competitive salary, diverse team, and opportunities for career growth.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Strong organisational skills and a passion for hospitality required.
- Other info: Work in a dynamic environment with a focus on inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Responsibilities
- Assign guest rooms according to requests and preferences wherever possible
- Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
- Coordinate pre‑registration/check‑in of arriving groups
- Assign rooms in order to maximise rooms revenue on a daily basis
- Be a role model within the department, assisting the team to perform their role when required
- Have a flexible approach to your job
- Support the Welcome Office with daily operation where necessary, including processing check‑in, check‑out, answering the telephone and handling guest complaints
- Be a JW brand ambassador, ensuring the brand\’s voice is present in your interactions with guests and talen
Qualifications
- Strong organization and multi‑tasking skills
- An analytical way of thinking
- Strong problem‑solving and decision‑making skills
- Confidence interacting with guests
- Good communication skills – both written and verbal English
- The ability to work independently
- Previous experience working in five‑star, luxury/lifestyle hotels
- A positive mindset
- A genuine passion for working in hospitality, Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro‑active and reliable
- Able to work alone and within a team
Education or Certification
- Good level of English essential
We are currently recruiting for an ambitious and passionate Rooms Controller who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world\’s largest and most celebrated hospitality brand.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Rooms Controller employer: Marriott International, Inc.
Contact Detail:
Marriott International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your problem-solving skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions. Think about how you would handle guest complaints or coordinate with different departments, and practice your responses.
We think you need these skills to ace Rooms Controller
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to providing exceptional guest service.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualifications mentioned in the job description. Highlight your experience with reservations or front desk roles, and don’t forget to mention your knowledge of Fidelio and Marsha!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we appreciate strong communication skills, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marriott International, Inc.
✨Know Your Stuff
Make sure you’re familiar with the responsibilities of a Rooms Controller. Brush up on your knowledge of room assignment processes, guest preferences, and how to communicate effectively with different departments like Housekeeping and Front Office.
✨Show Off Your Skills
Highlight your strong organisation and multi-tasking skills during the interview. Be ready to share specific examples of how you've successfully managed multiple tasks in a fast-paced environment, especially in luxury or five-star hotels.
✨Be a Problem Solver
Prepare to discuss how you approach problem-solving. Think of scenarios where you had to make quick decisions or resolve guest complaints, and explain your thought process. This will show your analytical thinking and confidence in handling challenges.
✨Embrace the Brand
As a potential JW brand ambassador, it’s crucial to understand the brand's voice and values. Research Marriott International and be ready to discuss how you can embody their ethos in your interactions with guests and colleagues.
