Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join a team dedicated to creating memorable experiences for every guest.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love engaging with people and making a difference in their day.
- Qualifications: No prior experience needed, just a passion for hospitality and great communication skills.
- Other info: Flexible hours make it ideal for students looking to balance work and studies.
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
Guest Relations
-
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
-
Address guests’ service needs in a professional, positive, and timely manner.
-
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
-
Assist other employees to ensure proper coverage and prompt guest service.
-
Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
-
Thank guests with genuine appreciation and provide a fond farewell.
-
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
-
Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
-
Communicate recommendations in a way that builds excitement and interest among guests and associates.
-
Perform other reasonable duties as requested.
Guest Services
-
Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.
-
Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
-
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Night Porter - Concierge employer: Marriott International, Inc.
Contact Detail:
Marriott International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Concierge
✨Tip Number 1
Familiarize yourself with the local area and its attractions. Being able to provide personalized recommendations will not only impress guests but also show that you are genuinely invested in enhancing their experience.
✨Tip Number 2
Practice your communication skills, especially active listening. Guests appreciate when their concerns are heard and addressed promptly, so being attentive and responsive is key to building trust.
✨Tip Number 3
Work on your ability to anticipate guest needs. Think about what guests might require during their stay and be proactive in offering assistance, which can create memorable experiences.
✨Tip Number 4
Ensure you present yourself professionally at all times. Your appearance and demeanor reflect the hotel's brand, so maintaining a polished look and a friendly attitude is essential for making great first impressions.
We think you need these skills to ace Night Porter - Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Porter - Concierge position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences where you provided excellent guest service or resolved issues effectively, as this is crucial for the position.
Highlight Relevant Experience: In your CV, emphasize any previous roles in hospitality or customer service. Use bullet points to clearly outline your achievements and how they relate to creating memorable guest experiences.
Showcase Communication Skills: Since the role involves engaging with guests and addressing their needs, make sure to demonstrate your strong communication skills in both your cover letter and CV. Provide examples of how you've successfully interacted with customers in the past.
How to prepare for a job interview at Marriott International, Inc.
✨Show Your People Skills
As a Night Porter - Concierge, your ability to connect with guests is crucial. During the interview, demonstrate your interpersonal skills by sharing examples of how you've positively interacted with customers in the past. Highlight your ability to listen actively and respond to their needs.
✨Know the Local Area
Being knowledgeable about the local area is key for this role. Research popular attractions, restaurants, and transportation options before your interview. Be prepared to discuss these in detail and show your enthusiasm for sharing this information with guests.
✨Emphasize Professionalism
First impressions matter, so make sure to present yourself professionally during the interview. Dress appropriately, maintain good posture, and communicate clearly. This will reflect your understanding of the importance of professionalism in the hospitality industry.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and guest service skills. Think of specific situations where you successfully resolved issues or went above and beyond for a guest. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
