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- Tasks: Lead MICE sales efforts, build client relationships, and manage event operations.
- Company: Join W Edinburgh, a luxury hotel known for its vibrant atmosphere and exceptional service.
- Benefits: Enjoy world-class training, unlimited career opportunities, and generous holiday entitlement.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Experience in luxury hotels and strong communication skills are essential.
- Other info: Work in a supportive environment with wellness programs and global discounts.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Director of Sales, the MICE Sales Manager at W Edinburgh will be an integral member of the sales team, responsible for overseeing group and catering related opportunities.
Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is organized, detail-oriented and enjoys building long-lasting relationships with clients.
As MICE Sales Manager, key aspects of your role will include:
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Work with the Director of Sales and team to ensure understanding of sales strategy and effective implementation of this strategy for the segments you are responsible for
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Provide positive leadership to ensure maximum revenue potential
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Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
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Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, site inspections, entertainment, FAM trips, trade shows, etc.
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Develop relationships within community to strengthen and expand customer base for sales opportunities.
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Manage and develop relationships with key internal and external stakeholders.
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Provide accurate, complete and effective turnover to Event Management.
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Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
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Analyze market information by using sales systems and implement strategy to achieve the property’s financial room and catering goals
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Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
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Gain understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution
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Execute and supports the company’s customer service standards and property’s brand standards.
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Understand the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
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Sets a positive example for guest relations.
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Interact with guests to obtain feedback on product quality and service levels.
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Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
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Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution prior to, during and after group/event
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Empower your team to resolve guest issues independently and with confidence
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Work in collaboration with all heads of departments to ensure a successful hotel operation
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Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
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The ability to build and maintain positive relationships with key stakeholders
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Strong organization and multi-tasking skills
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Adaptability, with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace
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Sophisticated communication skills
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A supportive team mindset, working well with others to achieve team goals
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Previous experience working in luxury hotel sector
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Previous experience working with domestic and international groups from different markets
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A positive mindset
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A genuine passion for their role
In return for your hard work, we give you:
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World class training and development, including leadership development
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Unlimited career opportunities (internationally and locally)
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Bonus plan
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Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
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Company pension scheme
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Private medical insurance
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Wellness and mental health programmes
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Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
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Discounts for your friends and family.
MICE Sales Manager employer: Marriott International, Inc.
Contact Detail:
Marriott International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MICE Sales Manager
✨Tip Number 1
Familiarize yourself with the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry trends. Understanding current market dynamics will help you speak confidently about how you can contribute to our sales strategy.
✨Tip Number 2
Network with professionals in the luxury hotel sector. Building relationships with industry peers can provide valuable insights and connections that may benefit your role as a MICE Sales Manager.
✨Tip Number 3
Prepare to discuss your previous experiences with domestic and international groups. Highlight specific examples where you successfully managed relationships and drove revenue, as this will demonstrate your capability for the role.
✨Tip Number 4
Showcase your organizational and multi-tasking skills during the interview. Be ready to share strategies you’ve used in the past to manage multiple projects simultaneously, as this is crucial for success in this position.
We think you need these skills to ace MICE Sales Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the MICE Sales Manager position. Tailor your application to highlight your relevant experience in sales, customer relationship management, and the luxury hotel sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific experiences where you've successfully built relationships with clients or managed group bookings, demonstrating your organizational skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasize your previous experience in the luxury hotel sector and any roles that involved managing domestic and international groups. Use quantifiable achievements to illustrate your success in driving revenue and customer satisfaction.
Showcase Your Soft Skills: Since the role requires strong communication and teamwork skills, provide examples in your application that demonstrate your ability to work collaboratively with others and adapt under pressure. This will help convey your supportive team mindset and positive attitude.
How to prepare for a job interview at Marriott International, Inc.
✨Showcase Your Relationship-Building Skills
As a MICE Sales Manager, building long-lasting relationships is key. Be prepared to share examples of how you've successfully developed and maintained client relationships in the past.
✨Demonstrate Your Organizational Skills
Highlight your ability to manage multiple tasks and projects simultaneously. Discuss specific tools or methods you use to stay organized and ensure nothing falls through the cracks.
✨Understand the Market Landscape
Research the hotel and MICE industry trends, including competitors' strengths and weaknesses. Be ready to discuss how you would position the hotel against these competitors.
✨Exemplify Customer Service Excellence
Prepare to discuss your approach to delivering exceptional customer service. Share instances where you went above and beyond to ensure client satisfaction, especially during events or group bookings.
