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- Tasks: Support the Loyalty Program and enhance member experiences through data analysis and reporting.
- Company: Join Marriott International, a leader in hospitality with a diverse and inclusive culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Make a real impact on guest experiences while working with a global team.
- Qualifications: Must be a Marriott Bonvoy Member with relevant experience in hotel operations.
- Other info: Engage in exciting projects and collaborate across various teams.
The predicted salary is between 36000 - 60000 £ per year.
This position is part of the EMEA Loyalty Program Performance and Support Team and will provide Maternity Coverage for a fixed term of 9 months. This role is responsible for supporting the Director Loyalty Program Performance and Support, supporting hotels to drive member experience metrics, assisting with monthly and quarterly scorecard and reporting, providing Marriott Bonvoy technical and program related question support, and providing PowerPoint decks and Tableau data analysis and presentation to support webinars, owner meetings and escalations. There will be additional opportunities to support office hours and virtual trainings and participate in ad-hoc projects. This Manager will work closely with the EMEA PRISMA team, Guest and Digital Experience teams and Marriott Bonvoy Global Teams at Marriott Headquarters and other Continents.
CANDIDATE PROFILE
- Experience: It is essential to be a Marriott Bonvoy Member and to have a depth of knowledge and understanding in the program. Operational experience providing working knowledge in areas such as Front Office or Guest Relations preferred. Finance knowledge of the Marriott Bonvoy reimbursement processes advantageous. Experience and solid understanding of Marriott systems preferred (Tableau, Power BI, Opera PMS, GXP, MARSHA, MiNT).
- Education or Certification: Bachelor’s Degree in Hotel Management or relevant discipline. 2-4 years of relevant professional experience in partnership development and activation, commercial development, and/or international consumer marketing, ideally in Hotel Operations.
- Skills and Competencies: Understanding of loyalty program and Elite Member experience, including how to drive hotel-level program performance. Be well connected to hotel environments in different countries and markets, industry trends, and research resources. Independent thinker with team orientation. Possess very strong oral and written communication skills; excellent interpersonal skills so able to collaborate effectively with others in a cross-functional team. Ability to develop accurate and comprehensive job aids, technical guides and resources. Good organizational skills with ability to multi-task and manage personal capacity. Demonstrated ability to balance the interests and demands of multiple stakeholders. Able to manage conflicting priorities and projects in a highly matrixed and relationship-based organization. Strong analytical skills to ground decision-making and problem-solving. Possess confidence and ability to present to varied audiences. Solid knowledge of key presentation and analytical tools and software such as PowerPoint, Teams, SharePoint and Excel.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Loyalty Program Support (9 Month FTC) – London employer: Marriott Hotels Resorts
Contact Detail:
Marriott Hotels Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Program Support (9 Month FTC) – London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marriott, especially those in the Loyalty Program. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Marriott Bonvoy knowledge. We want to show that we’re not just familiar with the programme but passionate about it. Dive into the latest trends and metrics!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating how your skills align with the role, especially around member experience and data analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Loyalty Program Support (9 Month FTC) – London
Some tips for your application 🫡
Show Your Marriott Bonvoy Passion: Make sure to highlight your experience as a Marriott Bonvoy member. We want to see your enthusiasm for the programme and how well you understand its ins and outs. This will show us that you're not just applying for any job, but specifically for this role!
Tailor Your Application: Don’t just send a generic CV and cover letter. We love it when candidates tailor their applications to reflect the skills and experiences mentioned in the job description. Show us how your background aligns with what we’re looking for, especially in areas like hotel operations and loyalty programmes.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing is easy to read and free of jargon. Use bullet points where necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and genuinely interested in joining our team!
How to prepare for a job interview at Marriott Hotels Resorts
✨Know Your Marriott Bonvoy Inside Out
Since being a Marriott Bonvoy member is essential, make sure you know the ins and outs of the programme. Familiarise yourself with its benefits, tiers, and how it enhances the guest experience. This will not only show your passion but also your understanding of what drives member loyalty.
✨Showcase Your Analytical Skills
Given the role involves data analysis and reporting, be prepared to discuss your experience with tools like Tableau and Power BI. Bring examples of how you've used these tools to drive decisions or improve processes in previous roles. This will demonstrate your ability to ground decision-making in solid data.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with various teams. Think of examples where you've successfully collaborated across departments. Highlight your interpersonal skills and how you’ve managed conflicting priorities while keeping everyone on the same page.
✨Practice Your Presentation Skills
As you'll need to present to different audiences, practice delivering a short presentation on a relevant topic. Use PowerPoint to create a visually appealing deck. This will help you feel more confident and showcase your ability to communicate effectively, which is crucial for this role.
