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- Tasks: Be the go-to person for clients, managing all event details and ensuring satisfaction.
- Company: Join a vibrant hotel team focused on exceptional service and client relationships.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make memorable events happen while building strong connections with clients.
- Qualifications: Strong communication skills and a passion for event planning.
- Other info: Dynamic work environment with plenty of room for career advancement.
The predicted salary is between 28800 - 42000 £ per year.
JOB SUMMARY
You will be the dedicated contact for the client throughout the planning phase, ensuring that the clients' expectations are exceeded, while also upselling to maximise revenue. The role will work closely with Sales & Revenue departments as well as the hotel's Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.
CORE WORK ACTIVITIES
- Point of contact for customers from contract turnover through the event/group planning phase.
- Manages all details of event/group planning including food and beverage, meeting specifications, audio visual, room block, deposit follow up, and VIP requests.
- Ensures data integrity across the various booking systems.
- Ensure all changes to the events/groups are processed and documented.
- Finds solutions or makes alternative suggestions to client requests and requirement changes.
- Upsells during event planning to increase revenue.
- Prepares relevant event documentation for the client.
- Ensures accurate forecasting of event and group revenue.
- Communicates event/group details to the Operation Departments through relevant documentation and weekly meetings.
- Engages with hotel Operations Team to ensure client expectations will be met and exceeded.
- Holds pre-convention meetings when needed.
- Conducts client site inspections to showcase the hotel.
- Greets customer at start of event on property and remains available to customer during the course of the event.
- Conducts post-event calls to obtain feedback on product quality, service levels and secure repeat business.
- Sends Event Satisfaction Surveys to capture feedback and effectively respond to any guest challenges.
- Ensures that all enquiries received via the telephone meet the required Test Call standard.
- Communicates with the accounts department regarding credit checks to ensure correct.
Events Executive in London employer: Marriott Hotels Resorts
Contact Detail:
Marriott Hotels Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend networking events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in event planning and customer service. Bring along a portfolio of past events you've worked on to really impress them.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Events Executive position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your interest in being part of our awesome team!
We think you need these skills to ace Events Executive in London
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let your enthusiasm for event planning shine through! Share any relevant experiences or projects that highlight your skills and passion for creating memorable events.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight how your skills align with the responsibilities of the Events Executive role, especially in areas like client communication and upselling.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marriott Hotels Resorts
✨Know Your Events Inside Out
Make sure you understand the ins and outs of event planning. Familiarise yourself with common challenges and solutions in the industry, as well as the specific services the company offers. This will help you demonstrate your expertise and show that you're ready to exceed client expectations.
✨Showcase Your Communication Skills
As an Events Executive, you'll be the main point of contact for clients. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships or resolved issues in the past, as this will highlight your ability to communicate effectively with both clients and internal teams.
✨Prepare for Upselling Scenarios
Upselling is a key part of maximising revenue. Think of creative ways to enhance client experiences and prepare to discuss these ideas during the interview. You could even role-play potential scenarios with a friend to get comfortable with pitching additional services or upgrades.
✨Be Ready to Discuss Feedback Handling
Client feedback is crucial in this role. Be prepared to talk about how you've handled feedback in previous positions, especially any challenging situations. Highlight your proactive approach to ensuring customer satisfaction and how you’ve used feedback to improve service delivery.