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- Tasks: Supervise night operations, ensuring guest satisfaction and team support.
- Company: Join the global Marriott family with a focus on diversity and inclusion.
- Benefits: Enjoy competitive pay, free meals, gym access, and exclusive discounts.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: 1 year of supervisory experience and a high school diploma required.
- Other info: Full-time stability with opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
40 hours/week guaranteed over 5 days – full-time stability
£14.61 per hour
FREE on-site parking
Meal on duty
Access to our GYM
Global Marriott discounts – stay in style wherever you go
Benefit Hub - Access to Discounts & Vouchers
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Nights Supervisor in Exeter employer: Marriott Hotels Resorts
Contact Detail:
Marriott Hotels Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Supervisor in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Nights Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. The more comfortable you are talking about your experience and how it relates to the job, the better you'll come across.
✨Tip Number 3
Show up at local events or job fairs! It's a great way to meet potential employers face-to-face. Plus, you can learn more about the company culture and what they’re really looking for in a Nights Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Nights Supervisor in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Nights Supervisor role. Highlight any relevant experience you have in guest services or supervisory positions, and don’t forget to mention your ability to handle payments and guest requests!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of guest interaction, make sure to highlight your communication skills in your application. Mention any experience you have in providing excellent customer service or resolving issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Marriott Hotels Resorts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Nights Supervisor position. Familiarise yourself with the key responsibilities like guest check-ins, payment processing, and team management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Supervisory Skills
Since this role requires supervisory experience, be ready to discuss your past leadership roles. Prepare examples of how you've motivated a team, handled conflicts, or trained new staff. This will demonstrate your capability to lead and support your colleagues effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest requests and complaints. Think of specific situations where you went above and beyond for a guest. Highlight your ability to anticipate needs and provide excellent service, as this is crucial in the hospitality industry.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance for your interview. Also, practice clear and polite communication, as you'll need to represent the company well when interacting with guests and staff.
