At Your Service Agent Telephone Operator Full Time Park Lane

London Marriott Hotel Park Lane – where boutique service begins on Park Lane. Experience unmatched sophistication in Mayfair at our 5-star hotel, perfectly placed in the city centre. Our hotel welcomes you with bespoke luxury amenities and close proximity to some of London’s most famous attractions.

We are now recruiting for an At Your Service Agent Telephone Operator Full Time to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world-class training is available to you.

Job Summary: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Skills, Experience and Qualifications:

• Previous experience working within a 5* hotel or similar environment preferred.
• Strong customer and associate relation skills.
• Ability to learn processes and procedures quickly.
• Good problem-solving and interpersonal skills.
• Strong communication skills (verbal, listening, writing).
• Strong organizational skills.
• High school diploma/G.E.D. equivalent.
• Good command of the English language essential.

What We Can Offer You:

• Competitive salary package.
• 28 days holiday including bank holidays increasing to a maximum of 35 days.
• Accommodation Service Charge upon successful completion of probation.
• Season ticket loans.
• Discounted room rates for you & friends and family.
• 50% discount in Lanes of London.
• Recommend a friend scheme.
• Complimentary dry cleaning.
• Competitive car lease schemes.
• Access to major high street discounts.

Career Growth and Professional Advancement:

• World-class international career opportunities within Marriott hotels tailored to your specific needs.
• Professional learning and development opportunities.
• Tuition aid.
• Exclusive access to the world’s leading management minds.

Health, Wellbeing and Social Impact:

• Complimentary meals on duty.
• Cycle to work scheme.
• Community activities like canal cleaning, volunteering at farms, plogging and much more.
• Plant a tree.

Recognition and the Social Scene:

• Annual parties, Christmas lunches, summer BBQs and Easter celebrations.
• Length of service rewards and invitations to recognition events.
• Monthly/yearly recognition schemes.
• Recognising personal milestones – new baby, wedding, birthdays and anniversaries.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.