At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Join the prestigious Bristol Marriott Royal Hotel with a rich history.
- Benefits: World-class training, global discounts, free gym membership, and competitive pay.
- Other info: Enjoy a diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of a dynamic team in a luxury hotel and grow your career.
- Qualifications: Reception experience is essential; supervisory skills are a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.
We have an exciting opportunity in our front office team as a Reception Supervisor. You will be part of the Marriott family offering outstanding service to our guests and associates.
Main Duties- Promoting a welcoming environment.
- Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
- Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
- Being the person on duty for the hotel when required.
- Follow Brand Standards in all aspects of the job role.
- Upskill and develop all associates.
- Assist in HR related duties including reviews, recruitment and payroll.
We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. It is essential you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided.
Benefits include- World class training programs and opportunity to grow and develop.
- Global Hotel discount scheme across all Marriott brands.
- Complimentary Hotel gym membership.
- Competitive pay for every hour worked & potential gratuities.
- Free Parking.
- Meal on Duty.
- Discounts and much more...
Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
SUPERVISOR-FRONT DESK in Bristol employer: Marriot BR - Front Desk
The Bristol Marriott Royal Hotel is an exceptional employer, offering a rich history of luxury hospitality and a commitment to employee development through award-winning training programmes. With opportunities for international transfers within the largest hotel network globally, employees benefit from a supportive work culture that prioritises inclusivity and personal growth, alongside competitive pay and a range of attractive perks.
StudySmarter Expert Advice🤫
We think this is how you could land SUPERVISOR-FRONT DESK in Bristol
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Bristol Marriott Royal Hotel. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for guests. Be ready to share these during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you’re well-presented and professional when you come in for your interview. It shows that you take the opportunity seriously.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the Marriott family and the amazing benefits we offer.
We think you need these skills to ace SUPERVISOR-FRONT DESK in Bristol
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about the opportunity to join our team and provide outstanding service to our guests.
Tailor Your Experience:Make sure to highlight your relevant reception experience in hotels. We’re looking for candidates who can adapt quickly, so share specific examples of how you've handled guest queries or complaints in the past.
Be Professional and Polished:Your written application is your first impression, so keep it professional! Use clear language, check for typos, and ensure your formatting is neat. We appreciate attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Marriott. We can’t wait to hear from you!
How to prepare for a job interview at Marriot BR - Front Desk
✨Know the Brand
Before your interview, take some time to research the Bristol Marriott Royal Hotel and its values. Understanding their commitment to excellence and customer service will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the face of the hotel. Prepare examples from your past experiences where you’ve gone above and beyond for guests. This will demonstrate your ability to handle guest queries and complaints effectively.
✨Dress to Impress
First impressions matter! Make sure you’re well presented and dressed appropriately for the interview. A smart appearance reflects your professionalism and respect for the role you're applying for.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult guests or managing a team. Think of scenarios from your previous roles and how you resolved them, as this will show your problem-solving skills.
