At a Glance
- Tasks: Provide a supportive appointments service for clients and volunteers in need.
- Company: Join Marriage Care, a leading relationship counselling provider with 80 years of experience.
- Benefits: Earn £13.45 per hour, with holiday entitlement and flexible working hours.
- Other info: Be part of a passionate team dedicated to helping couples and families.
- Why this job: Make a real difference in people's lives by supporting healthy relationships.
- Qualifications: Strong communication skills and the ability to handle sensitive situations.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are recruiting an Appointments Service Administrator to join our National Support Team – find out details below!
Basic Details
- This is a permanent contract of 8 hours per week with the opportunity, and occasional requirement, to work more hours on a casual basis.
- Location: Nottingham
- Hours: A minimum of 8 hours per week (ideally worked on Tuesday and Thursday afternoons), with opportunity to work more hours on a casual contract basis. You will occasionally be asked to work additional hours (over the 8hrs/week) if service needs require this – this will be on a casual contract basis.
- Salary: The rate of pay is £13.45 per hour with holiday entitlement accrued on a pro-rata basis. For any casual hours there is 12.07% enhancement for accrued holiday. We are an accredited Living Wage Employer.
- Reports to: Appointments Service Coordinator
- Closing date: Friday 28th August 2026
Please note – references will be obtained upon application, unless you let us know otherwise.
About Marriage Care
Marriage Care has been supporting couples across England and Wales for 80 years. With around 350 passionate volunteers, we provide low-cost relationship counselling and marriage preparation services — because we believe everyone should have the chance to form and sustain healthy relationships. We’re the UK’s second-largest relationship counselling provider and the largest single provider of marriage preparation. Our mission is to support adults at every stage of their relationship journey, helping them nurture, restore and strengthen their connection.
Your Role
As an Appointments Service Administrator, you would be responsible for ensuring good outcomes for clients and volunteers who contact the service by providing a courteous, sensitive and efficient appointments service. The role requires handling calls sensitively from clients (who may be in distress) or volunteers and arranging appointments in accordance with service standards including maintaining absolute client confidentiality. For this role we are looking for someone who can start as soon as possible.
Key Responsibilities
- Be the first port of call for clients, volunteers and others calling our appointments line.
- Arrange appointments in accordance with service standards.
- To be able to work independently, and as part of a team.
- To be able to be flexible in providing cover when needed to maintain service standards and relationships.
What We Offer
- A committed and supportive team
- An opportunity to be part of making a vital difference to couples, families and society
The deadline for applications is Friday 28th August. Interviews will be held the week commencing the 7th September. Ideally we would like the selected candidate to start the week commencing 21st September.
Appointments Service Administrator – Marriage Care in Nottingham employer: Marriage Care
Marriage Care is an exceptional employer, offering a supportive and committed team environment where you can make a meaningful impact on the lives of couples and families. With flexible working hours and the opportunity to work additional casual hours, we ensure that our employees are valued and rewarded, all while being part of a mission-driven organisation dedicated to fostering healthy relationships across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Appointments Service Administrator – Marriage Care in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marriage Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marriage Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appointments Service Administrator – Marriage Care in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marriage Care:Your cover letter is your chance to shine! Tell us why you want to work at Marriage Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marriage Care!
How to prepare for a job interview at Marriage Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
