At a Glance
- Tasks: Provide a supportive appointments service for clients and volunteers in need.
- Company: Join Marriage Care, a leading relationship counselling provider with 80 years of experience.
- Benefits: Earn £13.45 per hour, with holiday entitlement and flexible working hours.
- Other info: Be part of a passionate team dedicated to helping couples and families.
- Why this job: Make a real difference in people's lives by supporting healthy relationships.
- Qualifications: Strong communication skills and the ability to handle sensitive situations.
The predicted salary is between 13.45 - 13.45 £ per hour.
We are recruiting an Appointments Service Administrator to join our National Support Team. Below are the details:
Basic Details
- This is a permanent contract of 8 hours per week with the opportunity, and occasional requirement, to work more hours on a casual basis.
- Location: Nottingham
- Hours: A minimum of 8 hours per week (ideally worked on Tuesday and Thursday afternoons), with the opportunity to work more hours on a casual contract basis.
- Salary: The rate of pay is £13.45 per hour with holiday entitlement accrued on a pro-rata basis. For any casual hours, there is a 12.07% enhancement for accrued holiday.
- Reports to: Appointments Service Coordinator
- Closing date: Friday 28th August 2026
Please note – references will be obtained upon application, unless you let us know otherwise.
About Marriage Care
Marriage Care has been supporting couples across England and Wales for 80 years. With around 350 passionate volunteers, we provide low-cost relationship counselling and marriage preparation services — because we believe everyone should have the chance to form and sustain healthy relationships. We’re the UK’s second-largest relationship counselling provider and the largest single provider of marriage preparation. Our mission is to support adults at every stage of their relationship journey, helping them nurture, restore and strengthen their connection.
Your Role
As an Appointments Service Administrator, you would be responsible for ensuring good outcomes for clients and volunteers who contact the service by providing a courteous, sensitive and efficient appointments service. The role requires handling calls sensitively from clients (who may be in distress) or volunteers and arranging appointments in accordance with service standards including maintaining absolute client confidentiality. For this role, we are looking for someone who can start as soon as possible.
Key Responsibilities
- Be the first port of call for clients, volunteers and others calling our appointments line.
- Arrange appointments in accordance with service standards.
- To be able to work independently, and as part of a team.
- To be able to be flexible in providing cover when needed to maintain service standards and relationships.
What We Offer
- A committed and supportive team
- An opportunity to be part of making a vital difference to couples, families and society
The deadline for applications is Friday 28th August. Interviews will be held the week commencing the 7th September. Ideally, we would like the selected candidate to start the week commencing 21st September.
Appointments Service Administrator – Marriage Care in Nottingham employer: Marriage Care
Marriage Care is an exceptional employer, offering a supportive and committed team environment where you can make a meaningful difference in the lives of couples and families. With flexible working hours and the opportunity to work additional casual hours, we ensure that our employees are valued and rewarded, all while being part of a mission-driven organisation dedicated to nurturing healthy relationships across the UK.
