At a Glance
- Tasks: Lead the night operations, ensuring exceptional guest experiences and smooth hotel running.
- Company: Join The Zetter, a boutique hotel known for its charm and British eccentricity.
- Benefits: Enjoy food discounts, referral bonuses, birthday leave, and career progression opportunities.
- Other info: Work in a creative and inclusive environment with excellent development opportunities.
- Why this job: Be a key player in creating memorable experiences for guests during the night.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
About The Zetter
The Zetter is a quiet celebration of intimate spaces, timeless imperfection, and unapologetic British eccentricity. Our boutique hotels, townhouses, and parlours are rooted in London's most characterful neighbourhoods, offering guests more than a place to stay - we curate thoughtful experiences layered with charm, warmth, and personality. Our people are central to delivering this experience, and strong, visible leadership is essential to our success. We are looking for more charming people to join the team at The Zetter Clerkenwell.
The Role
The Night Manager is responsible for overseeing the overnight operation of the property, ensuring exceptional guest experiences and the smooth, safe, and efficient running of the hotel throughout the night. This is a hands-on leadership role requiring strong problem-solving skills, sound judgement, and the ability to confidently manage overnight front-of-house and operational responsibilities. The Night Manager acts as the senior decision-maker on shift during overnight hours, ensuring guest satisfaction, security, and operational continuity at all times. The role involves managing late arrivals and early departures, handling guest queries and incidents with professionalism and discretion, completing nightly financial and administrative procedures, and maintaining high standards across the property throughout the night. This role is ideal for someone with excellent communication skills, a proactive mindset, and the ability to remain calm, organised, and effective in an independent overnight hospitality environment.
What We Will Offer You
- A creative, supportive, and inclusive working environment
- Food & Drink discounts across all Zetter Parlours
- Friends & Family hotel rates 50% off
- Referral bonuses up to £500
- Star Employee reward scheme
- A paid day off on your birthday
- Training, tastings, and development opportunities
- Clear progression pathways within The Zetter Collection
Night Manager employer: Marrable's
The Zetter is an exceptional employer that values its team members, offering a creative and inclusive working environment where charm and personality thrive. As a Night Manager, you will enjoy unique benefits such as food and drink discounts, referral bonuses, and clear pathways for career progression, all while being part of a boutique hotel that celebrates British eccentricity in the heart of Clerkenwell.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Zetter or similar places. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your charm shine through. Remember, they’re looking for someone who fits into their unique culture.
✨Tip Number 3
Be prepared to demonstrate your problem-solving skills. Think of examples from your past experiences where you handled tricky situations, especially in hospitality. This will show you’re ready for the Night Manager role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Zetter team.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique charm and personality shine through. We want to see the real you, so don’t be afraid to sprinkle in a bit of British eccentricity that reflects our vibe at The Zetter.
Tailor Your Application:Make sure to tailor your application specifically for the Night Manager role. Highlight your leadership skills and experience in hospitality, and how you can contribute to creating those thoughtful experiences we pride ourselves on.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and experiences. Remember, clarity is key in hospitality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Zetter Clerkenwell!
How to prepare for a job interview at Marrable's
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager at The Zetter. Understand how to handle late arrivals, early departures, and guest queries. Being able to discuss these scenarios confidently will show that you’re ready for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues during night shifts or in high-pressure situations. This will demonstrate your ability to think on your feet and manage operational challenges effectively.
✨Emphasise Communication and Leadership
Highlight your communication skills and leadership style during the interview. The Night Manager needs to lead by example, so share how you’ve motivated teams or handled difficult conversations in previous roles.
✨Demonstrate Your Passion for Guest Experience
The Zetter prides itself on exceptional guest experiences. Be ready to discuss how you would ensure guest satisfaction during the night shift and share any creative ideas you have for enhancing their stay.
