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- Tasks: Provide top-notch IT support and troubleshoot tech issues for our customers.
- Company: Join Chisholm Bookmakers, a family-run business with a rich history since the 1950s.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and training.
- Why this job: Be part of a supportive team that values technology and customer service excellence.
- Qualifications: 1-2 years of IT experience; knowledge of Windows, networking, and troubleshooting required.
- Other info: Flexible working hours with shifts, including weekends and bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
Chisholm Bookmakers is a family run business established in the 1950s with 34 betting shops located throughout the North East of England and Cumbria. Through our association with the Bookmakers Technology Consortium we provide IT services to over 500 shops in the UK and Ireland. We are looking for a full time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland.
The role will primarily involve providing technical support to our customers across Chisholm and BTC client estates. You will configure & test new hardware/software for use in a production environment and carry out routine maintenance and effective housekeeping on current I.T. systems and infrastructures. This is an excellent opportunity for someone with 1 to 2 years experience working within IT who has a genuine interest in technology and wants to progress their career within this field.
Main Duties And Responsibilities- To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system.
- To provide excellent customer care and service.
- Install and configure computer software operating systems and applications.
- Monitoring and maintain computer systems and networks.
- Troubleshooting system and networking problems, diagnosing and solving hardware or software faults ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer service-oriented manner.
- Supporting roll out of new applications.
- Setting up new user accounts and profiles and deal with password issues.
- A good knowledge of; Windows Server and Desktop operating systems, MS Office Suite, Routers and Networking.
- Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux.
- A working knowledge of ITIL is also an advantage.
- In addition to industry standard systems there are bespoke in-house systems where full training will be provided.
- Ability to work well as part of a team and individually.
- Ability to multitask and manage multiple priorities.
- Ability to troubleshoot system and network problems and identify suitable solutions.
- Must be able to work to deadlines.
- Excellent interpersonal / communication skills.
- Demonstrate a flexible attitude to working hours.
The IT team work on a shift system which will include working weekends and bank holidays. Occasional evening working will be required. Applicants must be aged 18 or over.
IT Support Technician employer: Marquis Surveys Limited
Contact Detail:
Marquis Surveys Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, MS Office Suite, and networking basics. Having hands-on experience or even setting up a home lab can give you practical insights that will impress during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily involves providing support to clients. Practising how to communicate technical issues clearly and effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Chisholm Bookmakers or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for scenario-based questions that may be asked during the interview. Think about common IT issues you've encountered and how you resolved them, as this will demonstrate your problem-solving abilities and technical knowledge.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided first line support or worked with Windows Server and Desktop operating systems. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer service skills. Mention specific experiences that demonstrate your ability to troubleshoot and solve problems effectively, as well as your willingness to learn new systems.
Showcase Relevant Skills: In your application, emphasise your knowledge of networking, MS Office Suite, and any experience with VMware, SAN/NAS, or Firewalls. If you have ITIL knowledge, make sure to include that as well, as it’s an advantage for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Marquis Surveys Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Desktop operating systems, and networking. Bring examples of how you've troubleshot issues in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves providing first-line support, highlight your customer service skills. Share specific instances where you successfully resolved a customer's issue or went above and beyond to ensure their satisfaction.
✨Familiarise Yourself with ITIL
If you have any knowledge of ITIL, make sure to mention it during the interview. If not, do a bit of research beforehand so you can discuss how ITIL principles can improve service delivery and efficiency in IT support.
✨Demonstrate Teamwork and Flexibility
The job requires working as part of a team and being flexible with hours. Be ready to talk about your experiences working in teams and how you adapt to changing schedules or priorities, especially in a fast-paced environment.
