At a Glance
- Tasks: Lead the Aftersales department, ensuring top-notch customer care and efficient operations.
- Company: Join a dynamic team at Marquis, a leader in motorhome and caravan services.
- Benefits: Attractive salary, pension scheme, and opportunities for professional growth.
- Other info: Full-time role with flexible hours during peak seasons and ongoing training opportunities.
- Why this job: Make a real impact in customer service while developing your managerial skills.
- Qualifications: Experience in aftersales management and excellent communication skills required.
The predicted salary is between 31155 - 44155 £ per year.
If you are enthusiastic, self-motivated, customer oriented, with either managerial or senior service experience looking to take your next steps, you are just the person to fill the position of Aftersales Manager.
The successful applicant ideally will have experience in a motorhome, caravan, car or similar service environment. Requires a good knowledge of all Microsoft platforms and be PC literate, full training will be provided on company systems.
The role of Aftersales Manager will require you to ensure the efficient and effective operation of the Aftersales department focusing on customer care and to implement procedures securing the future development thereof. To control, motivate and develop the staff, reporting feedback on results and business activities. We are looking for a friendly, confident and capable individual who can deal with all kinds of customers under pressure and remain professional at all times.
Key Skill include: Excellent Communication Skills, Flexibility, Excellent Customer Care Skills, Good Managerial and Administration Ability, Coupled with a Full UK Drivers Licence.
Key Objectives:
- Promotion of Marquis, its products and services
- Liaising with and giving full service to the Marquis sales team
- To assume responsibility for all day-to-day activities
- Ensure professional preparation of all vehicles including PDI\'s, SMMT checks, routine servicing and repairs
- Ensure prompt, polite and proactive aftersales reception
- Ensure charging out of retail, warranty and internal work in accordance with policy guidelines. Responsible for hour\'s utilisation and charge out for engineers
- Oversee ordering of parts and accessories as required
- In association with Auto-sleeper Group Health & Safety policy ensure compliance of Health & Safety Regulations with Marquis Service
- To regularly audit and compile report on Marquis Service tools, equipment and stock
- On a monthly basis report on performance
- Ensure a high level of customer service is maintained at all times by following and working within our computer system and customer care programme
- Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of the business
Person Specification
- Languages - must be fluent in English and be able to write competently
- Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
- Stability under pressure - reacts well to change and stays positive despite setbacks
- Able to work as part of a team
- Able to adapt to the companies needs in the way we deliver our service
- Reliable and takes pride in the quality of their work
Hours of work are full time. Flexibility will be required around busier times of the year.
As part of the Marquis team you will be given the opportunity to further your career with the many training opportunities on offer. Attractive salaries and benefits are available for all depending on experience. The company also offers a pension scheme which will be available upon successful completion of your 3 month trial period
TO APPLY, COMPLETE THE BELOW ONLINE APPLICATION FORM.
NO AGENCIES, PREVIOUS APPLICANTS NEED NOT APPLY
Work Remotely
- No
Job Types: Full-time, Permanent
Pay: £31,155.00-£44,155.00 per year
Benefits:
- Company pension
- On-site parking
Experience:
- Aftersales Manager: 3 years (required)
Licence/Certification:
- UK Driving licence (required)
Work Location: In person
Aftersales Manager in Tewkesbury employer: Marquis Leisure
Marquis is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities to help you advance your career as an Aftersales Manager. With a strong focus on customer care and a supportive work culture, you will thrive in a dynamic environment where your contributions are valued. Located in a vibrant area, the company provides attractive salaries, a pension scheme, and on-site parking, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Tewkesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marquis Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marquis Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Manager in Tewkesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marquis Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Marquis Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marquis Leisure!
How to prepare for a job interview at Marquis Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
