At a Glance
- Tasks: Lead operations for a premium streaming service, enhancing workflows and data management.
- Company: Marquee TV, a dynamic platform dedicated to art and culture.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a focus on innovation and efficiency.
- Why this job: Join a pivotal role in shaping the future of digital art and culture streaming.
- Qualifications: Experience in streaming operations, strong leadership, and data management skills.
The predicted salary is between 70000 - 90000 £ per year.
About Marquee TV
Marquee TV is a premium streaming service dedicated to art and culture, bringing world-class performances and documentaries to audiences around the world. Through our direct-to-consumer subscription service and third-party platform partnerships, we offer privileged access to the world’s best stages, galleries and artists. As the business enters its next phase of growth, we are expanding how audiences discover, engage with and experience art and culture on screen.
About the job
We are looking for a highly experienced and hands-on team player to lead Marquee TV’s Operations team at a pivotal stage in the company’s growth. This is a broad, influential role at the heart of the business, with overall responsibility for ensuring our data, content workflows, supplier and platform partnerships and operational systems can support a fast-scaling international streaming service. Reporting to the SVP Commercial, Finance and Operations, and working closely with the wider Senior Management Team, the role will turn business priorities into practical delivery - improving how we use data, how we manage and distribute content, how we operate across partner platforms, and how we build the systems and processes needed for Marquee TV’s next phase of growth.
Role brief
- Overall responsibility for developing the operations roadmap, and leading the iterative development and live operational delivery of our digital platforms and services.
- Maximises the impact of customer and operational data on decision-making throughout the business, by providing leadership on data strategy, use of AI and resourcing to support data analytics and management insight tools.
- Leadership of the operational processes and workflows relating to all video content on Marquee TV, including asset preparation and management, ingest and storage, including metadata creation, quality and optimisation and language localisation.
- Leads third party content syndication activities with major global streaming platforms and regional partners, primarily via management of external content supply chain partners.
- Partner with the Technology Director and Manager, Consumer Products and Delivery to ensure our tech and data stack meets existing requirements and future goals for customers and the business, including championing the optimal and appropriate use of AI.
- Collaborate with the VP Growth, VP Content & Engagement and SVP Commercial, Finance and Operations on delivering against business priorities relating to subscriber acquisition, retention, engagement and new B2B partnerships.
- Co-ordinates with external operational partners on the planning and distribution of our linear broadcast channel.
- Defines and enacts the company’s approach to internal systems governance, software licenses and tools, cyber security, business continuity and company hardware/software technology use policy. This includes responsibility for ensuring compliance with all relevant external regulations such as GDPR and OFCOM.
- Ownership and management of departmental budgets.
- Provision of other ad-hoc general team operational support, including maintaining access to kit and software.
Candidate profile
- A team player with a successful track record of leading operational delivery in a streaming, digital media, broadcast or OTT environment.
- A hands-on, proactive operator who is equally comfortable managing complex prioritisation, improving systems and workflows, and stepping into frontline delivery.
- Strong understanding of the end-to-end digital video supply chain, including asset preparation, encoding/transcoding, metadata, localisation, ingest, storage, QC, rights/availability workflows and multi-platform delivery.
- Comfortable defining standards for media formats, bitrates, resolutions, frame rates, and captioning.
- Experience in managing third-party operational, technology, content supply-chain or platform partners, with the ability to hold vendors to SLAs and delivery standards.
- Extensive experience overseeing AWS file management and encoding infrastructure, specifically S3 (incl. lifecycles), AWS Elemental, EC2.
- Familiarity with defining best practice workflows for Media management and identifying opportunities for efficiencies and automation.
- Highly data-literate, with experience in improving data quality, developing dashboards/insight tools and embedding evidence-based decision-making into business processes.
- Commercially minded, with the ability to connect product, platform, data and operational decisions to commercial priorities.
- Confident and influential leader, able to be a strong business partner to the senior management team and communicate convincingly across all levels of the business.
- Able to scale lean operational processes with proportionate governance, documentation and risk management across cyber security, business continuity, data protection, compliance and AI.
Head of Operations in London employer: Marquee TV
Marquee TV is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation in the art and culture streaming sector. With a strong emphasis on employee growth, we provide opportunities for professional development and collaboration with industry leaders, all while being part of a mission-driven team dedicated to enhancing global access to the arts. Located in a vibrant cultural hub, our workplace encourages a healthy work-life balance and a supportive culture that values every team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Marquee TV and understanding their operations. Familiarise yourself with their content workflows and data strategies so you can speak confidently about how you can contribute to their growth.
✨Tip Number 3
Showcase your hands-on experience! Be ready to discuss specific examples of how you've improved operational processes or managed complex projects in previous roles. This will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Marquee TV team.
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in streaming, digital media, or OTT environments, and show us how your skills align with our needs at Marquee TV.
Showcase Your Data Savvy:We’re looking for someone who’s highly data-literate. In your application, give examples of how you’ve used data to drive decision-making and improve operational processes in previous roles. This will really catch our eye!
Be a Team Player:Emphasise your collaborative spirit! We want to see how you’ve worked with cross-functional teams in the past. Share specific instances where you’ve partnered with tech, content, or growth teams to achieve business goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Marquee TV
✨Know Your Operations Inside Out
Before the interview, dive deep into Marquee TV's operations and understand their digital video supply chain. Familiarise yourself with asset management, encoding, and how they handle content workflows. This knowledge will help you speak confidently about how you can improve their processes.
✨Showcase Your Data Savvy
Since the role heavily involves data strategy, be prepared to discuss your experience with data analytics and management tools. Bring examples of how you've used data to drive decision-making in previous roles, especially in a streaming or digital media context.
✨Demonstrate Leadership Skills
Marquee TV is looking for a confident leader. Prepare to share specific instances where you've successfully led teams through operational challenges. Highlight your ability to collaborate with senior management and external partners to achieve business goals.
✨Be Ready for Technical Questions
Brush up on your technical knowledge, especially around AWS file management and encoding infrastructure. Be ready to discuss best practices for media management and how you've implemented efficiencies in past roles. This will show that you're not just a hands-on operator but also technically proficient.
