Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.The Talent team will share more details if selected for the "Recruiter" Interview. The Impact You'll HaveLead Implementations: Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.create customer slide presentations, internal runbooks and training content to scale team knowledge.Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.solutions engineering, technical onboarding, or technical support).Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologiesAbility to manage projects independently and take initiative in solving problems.Expert proficiency in REST APIs, SQL and hands-on experience with Datadog or equivalent APM/observability tooling.Comfortable working across teams and building relationships with both clients and internal stakeholders.Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.Ability to prioritise, manage, and deliver on multiple projects simultaneously; Nice-To-HavesBachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).Demonstrated strong understanding of fintech (e.g. acquiring, networks [Visa/Mastercard], point-of-sale) and card payments background, especially on the issuing side.JSON, SQL, scripting).Background in training, enablement, or documentation.Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.Recruiter for this roleLou Devlin - Linkedin Profile (no agencies please!)Typical ProcessApplication SubmissionRecruiter video callHiring manager video callVirtual “Onsite” consisting of 4-5, 45 min callsPresentationOffer!Compensation and BenefitsPremium Private Medical and Dental coverageGenerous time off program with additional “Floating Holiday days”Retirement savings program with company contributionEquity in a publicly-traded company and an Employee Stock Purchase ProgramMonthly stipend to support our remote work modelAnnual development stipend to support our people's growth and developmentFamily-forming benefits and up to 20 weeks of Parental LeaveWellbeing programs i.e. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. Simplify and Innovate: We approach challenges with curiosity and take smart risks. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice.
Technical Specialist (Remote) in London employer: Marqeta
Marqeta is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to lead innovative demand generation strategies in a rapidly evolving fintech landscape. With generous benefits including premium medical coverage, equity options, and a strong focus on professional development, employees are empowered to grow their careers while making a meaningful impact in the world of embedded finance. The hybrid work model allows for flexibility, ensuring a healthy work-life balance while collaborating with a diverse team in the vibrant city of London.
