Technical Account Manager - EU / UK in London

As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships. You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.

NOTE: This role offers hybrid flexibility. Candidates within commuting distance of our London (Holborn) office are expected in the office two days per week. For those based elsewhere in the UK, the position is fully remote.

The Impact You’ll Have

• Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers.
• Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems.
• Customer Advocate: You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams.

Who You Are

• 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services.
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences.
• Ability to execute quickly and provide quick and effective resolutions.
• Resourceful problem solver who proactively suggests improvements and challenges the status quo.
• Ability to prioritise, manage, and deliver on multiple projects simultaneously.
• Demonstrated strong understanding of fintech and payments background, especially on the issuing side.

Compensation and Benefits

• Premium Private Medical and Dental coverage.
• Generous time off program with additional “Floating Holiday days.”
• Retirement savings program with company contribution.
• Equity in a publicly-traded company and an Employee Stock Purchase Program.
• Monthly stipend to support our remote work model.
• Annual development stipend to support our people's growth and development.
• Family-forming benefits and up to 20 weeks of Parental Leave.
• Wellbeing programs i.e. Modern Health, HealthKick and much more.

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorise transactions, and manage payment operations in real time.

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, colour, religion, sex, veteran status, age, national origin, citizenship, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information or any other characteristic protected by applicable law.