Marqeta is looking for a Technical Success Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally.
This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices.
If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office.
You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.The Talent team will share more details if selected for the "Recruiter" Interview.
We'd love for you to join us!The Impact You'll HaveLead Implementations: Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIsBuild Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and
Technical Success Analyst - UK in Kennington employer: Marqeta
Marqeta is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and the chance to work with leading Fintechs and financial institutions. Our hybrid work model ensures flexibility while maintaining a vibrant office environment, making it an ideal place for those seeking meaningful and rewarding careers in the payments industry.
