At a Glance
- Tasks: Lead technical onboarding and support customers with Marqeta’s innovative payment platform.
- Company: Join Marqeta, a trailblazer in embedded finance and card issuing.
- Benefits: Enjoy premium medical coverage, generous time off, and equity options.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: 5+ years in a technical customer-facing role with strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
Marqeta is looking for a Technical Success Senior Analyst to join our operations team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers. You’ll lead the technical onboarding of standardised products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.
Please Note: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.
The Impact You'll Have
- Lead Implementations: Own the configuration and deployment of Marqeta’s standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.
- Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs.
- Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
- Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs.
- Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.
Who You Are
- 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
- Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing.
- Ability to manage projects independently and take initiative in solving problems.
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog.
- Comfortable working across teams and building relationships with both clients and internal stakeholders.
- A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
- Strategic thinker who can connect daily work to broader business goals and team priorities.
- Commitment to learning and contributing to the growth of others on the team.
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
- Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.
Nice-To-Haves
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Experience working in a financial services or payments-related environment.
- Familiarity with APIs, software integrations, or payments systems.
- Experience with Marqeta or similar fintech platforms.
- Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
- Background in training, enablement, or documentation.
- Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.
Offer!
- Premium Private Medical and Dental coverage.
- Generous time off program with additional “Floating Holiday days”.
- Retirement savings program with company contribution.
- Equity in a publicly-traded company and an Employee Stock Purchase Program.
- Monthly stipend to support our remote work model.
- Annual development stipend to support our people's growth and development.
- Family-forming benefits and up to 20 weeks of Parental Leave.
- Wellbeing programs i.e. Modern Health, HealthKick and much more…
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorise transactions, and manage payment operations in real time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, colour, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities.
Technical Success Analyst - EU / UK in London employer: Marqeta, Inc.
Marqeta is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to engage with cutting-edge technology in the payments industry. With generous benefits including premium medical coverage, equity options, and a strong focus on professional development, team members are empowered to grow their careers while making a meaningful impact in the financial landscape. Located in London, our collaborative environment encourages innovation and teamwork, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Success Analyst - EU / UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marqeta, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marqeta, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Success Analyst - EU / UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marqeta, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Marqeta, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marqeta, Inc.!
How to prepare for a job interview at Marqeta, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
