At a Glance
- Tasks: Become a product expert and resolve complex technical issues for our customers.
- Company: Join Marqeta, a leader in embedded finance with a collaborative culture.
- Benefits: Enjoy premium medical coverage, generous time off, and equity options.
- Other info: Flexible remote work options and excellent career growth opportunities.
- Why this job: Make a real impact by supporting innovative payment solutions for top brands.
- Qualifications: 2-3 years in technical support with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
As a Production Support Engineer II at Marqeta, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving complex technical issues while translating technical jargon into user-friendly language. Your broad knowledge base across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes. Your role will also involve becoming an expert in all areas of Marqeta's products and services and ensuring that our customers can fully utilise our offerings. As a customer advocate, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes.
The Impact You’ll Have:
- Become a Marqeta product expert.
- Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels.
- Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues.
- Work cross-functionally to resolve issues and provide customer care.
- Provide on-call support for rotations and escalations.
- Assist in monitoring production transaction volume, functionality, capacity, and performance.
- Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning.
- Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements.
- Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve.
Who You Are:
- 2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers, preferably experience in the card payments industry.
- Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders.
- Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision.
- Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc).
- Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.).
- Comfortable working within a Linux environment.
- Intermediate SQL knowledge (relational database experience preferred).
- Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic.
- The ability and desire to learn new technologies and tools.
- Experience in payments and/or accounting systems.
- Experience working at a high-growth company.
Compensation and Benefits:
- Premium Private Medical and Dental coverage.
- Generous time off program with additional “Floating Holiday days.”
- Retirement savings program with company contribution.
- Equity in a publicly-traded company and an Employee Stock Purchase Program.
- Monthly stipend to support our remote work model.
- Annual development stipend to support our people growth and development.
- Family-forming benefits and up to 20 weeks of Parental Leave.
- Wellbeing programs i.e. Modern Health, HealthKick and much more…
About Marqeta:
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Production Support Engineer II - UK Core Product London Office employer: Marqeta Inc
Marqeta is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of payments and fintech. With a strong focus on employee growth, team members are encouraged to develop their skills through meaningful projects and cross-functional partnerships. Located in the vibrant Holborn area of London, employees enjoy a flexible work environment and the opportunity to engage with industry leaders while making a significant impact in the financial technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer II - UK Core Product London Office
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Marqeta Inc or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Marqeta Inc.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Marqeta Inc.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Marqeta Inc that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Production Support Engineer II - UK Core Product London Office
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Marqeta Inc.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Marqeta Inc and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Marqeta Inc
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Marqeta Inc uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
