Medical Receptionist in Stockport

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job:

• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Job responsibilities:

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Signpost patients to the correct service.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Clinically code data on EMIS Web clinical system.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients' healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Handing completed repeat prescriptions to patients and checking names and addresses.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Taking messages and passing on information.
• Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.
• Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.

Administration:

• Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Processing and distributing incoming (and outgoing) mail.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Sort and distribute accordingly any correspondence and records received in the weekly delivery from Patient Services.

Computer Systems:

• Computer data entry and medical records.
• Process patients' change of address computer data and medical records.
• Check, monitor and deal with items as they appear in the GP links system.
• Scanning patient documentation into our computer system.
• Regularly review all personal & practice email inboxes for important information.
• Register new patient information onto practice clinical system.

Financial records:

• Keep accurate and detailed records of petty cash transactions.

Secondary responsibilities:

• Partake in audit as directed by the audit lead.
• Support administrative staff, providing cover during staff absences.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.