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- Tasks: Welcome patients, manage appointments, and support the healthcare team in a friendly environment.
- Company: Join a caring practice dedicated to patient wellbeing and community health.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in the healthcare sector.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23970 - 28400 £ per year.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job:
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Signpost patients to the correct service.
- Initiating contact with and responding to requests from patients, team members and external agencies.
- Clinically code data on EMIS Web clinical system.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients' healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Handing completed repeat prescriptions to patients and checking names and addresses.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Taking messages and passing on information.
- Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.
- Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Administration:
- Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols.
- Photocopy as requested.
Medical Receptionist employer: Marple Medical Practice
Contact Detail:
Marple Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the healthcare facility. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient interaction and administrative tasks. Role-play with a friend or family member to build your confidence. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a medical receptionist, communication is key. During your interview, share examples of how you've effectively assisted patients or worked in a team. This will demonstrate your ability to be the friendly face of the practice.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our team. Plus, it’s super easy!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Medical Receptionist, you'll be the first point of contact for patients, so showing that you can be approachable is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match the responsibilities listed, like managing appointments or assisting patients. This shows us that you understand what we're looking for and that you're genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon unless it's relevant to the role. We appreciate straightforward communication, especially since you'll be dealing with patients and their queries on a daily basis.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details you need about the role and our practice there!
How to prepare for a job interview at Marple Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointments, assisting patients, and liaising with healthcare professionals. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Medical Receptionist, effective communication is key. Practice speaking clearly and courteously, both in person and over the phone. You might want to role-play common scenarios, such as greeting patients or handling inquiries, to ensure you come across as friendly and professional during the interview.
✨Showcase Your Organisational Skills
Being organised is crucial for this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained an efficient workflow. Highlighting your ability to keep things running smoothly will demonstrate that you're well-suited for the fast-paced environment of a medical practice.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the practice's approach to patient care, or how they handle busy periods. This shows your enthusiasm for the position and helps you gauge if the practice aligns with your values and work style.