At a Glance
- Tasks: Be the friendly face of our practice, managing patient queries and records.
- Company: Join a busy GP surgery dedicated to excellent patient care.
- Benefits: Flexible hours, NHS Pension scheme, and full training provided.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Experience in administration and reception, with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
25-30 hours per week (working over 3-4 days). We are looking to recruit a Patient Services Receptionist / Administrator to join our Patient Services Support Team. We are seeking someone who is organized, works well in a team, and can thrive in a fast-paced environment. You will be the first point of contact to patients attending the practice, via telephone and via online consultation systems.
The role involves providing a variety of reception and administrative patient-facing functions, including:
- Telephone answering
- Managing patient records
- Processing prescriptions
- Scanning
- Word processing
- Responding to patient queries
The right candidate will be hardworking, flexible and keen to learn new skills, with the following background:
- Experience dealing with the public
- Experience working in General Practice / similar environment
- Strong organisational, administration and time management skills
- Good communication and teamwork skills
- Experience of using Microsoft Teams, Outlook, Word, Excel
Applicants should live within easy travelling distance of Marple and Romiley, and be able to work flexibly across both practice sites in Marple and Romiley. Experienced candidates who have worked in General Practice and used EMIS clinical system are desirable; however, full training will be provided.
Main duties of the job include:
- Telephone handling to patients and other health care workers
- Opening up / locking up of Practice premises
- Appointment management
- Processing prescriptions
- Clinical record management and coding
- New patient registrations
- Clinical service management
- Actioning tasks from the clinicians
- Patient recall management
The role offers the option to join the NHS Pension scheme.
Marple Cottage Surgery & Guywood Practice is a busy GP surgery in Stockport with approximately 11,400 patients. We are committed to providing excellent care to our patients across our two practice sites in Marple and Romiley.
Job description is available upon request. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification:
- Experience Administrative: 1 year
- Reception: 1 year
- General Practice: 1 year
- Experience of using EMIS clinical system
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract: Permanent
Working pattern: Full-time, Part-time
Job locations: 50 Church Street, Marple, Stockport, Cheshire, SK6 6BW, Guywood Practice.
Patient Services Receptionist / Administrator in Stockport employer: Marple Cottage Surgery
At Marple Cottage Surgery & Guywood Practice, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and flexibility. Our commitment to employee growth is evident through comprehensive training opportunities, including full training for new staff, and the option to join the NHS Pension scheme. Located in the heart of Stockport, our busy GP surgery provides a meaningful environment where you can make a real difference in patients' lives while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Receptionist / Administrator in Stockport
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Marple Cottage Surgery for the Patient Services Receptionist / Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Receptionist / Administrator in Stockport
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Marple Cottage Surgery, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Marple Cottage Surgery, and how you can make a difference!
How to prepare for a job interview at Marple Cottage Surgery
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Marple Cottage Surgery.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Marple Cottage Surgery appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Marple Cottage Surgery supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
