At a Glance
- Tasks: Welcome clients and create unforgettable shopping experiences at Selfridges.
- Company: Join Marni UK, a leading luxury fashion brand.
- Benefits: Competitive salary, commission scheme, and opportunities for growth.
- Other info: Embrace creativity and innovation while driving sales in a vibrant environment.
- Why this job: Be part of a dynamic team and shape client relationships in fashion.
- Qualifications: Experience in fashion retail and strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
Marni UK is looking for a brilliant and talented Client Advisor for our concession in London – Selfridges.
Key Responsibilities
- Welcome and assist each client providing an excellent in‑store experience.
- Master storytelling and the art of asking engaging questions.
- Create a long‑term authentic bond with clients so they feel the experience is truly about them.
- Deal effectively with customer complaints.
- Demonstrate active leadership on the selling floor, driving individual and team objectives and being accountable for sales results.
- Proactively engage in cross‑selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
- Prove strong brand and product knowledge.
- Manage payment operations, including returns, refunds, remote sales, and tax‑free transactions in a punctual and accurate manner.
- Maintain high standards on the shop floor and visual display, complying with company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product theft, including tagging garments and merchandise.
- Think innovatively about how to improve performance and generate new ideas; stay up‑to‑date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client needs and creating a tailored, hand‑crafted experience.
- Transform each client experience into a unique moment.
- Promote a customer‑centric culture by supporting CRM processes, client engagement, and after‑sales practices.
Key Requirements
- Previous experience in fashion/luxury retail.
- Proven track record of successful sales generation and client relationship development.
- Results‑driven and customer‑focused mindset.
- Strong communication skills (verbal, in person, via email, SMS, etc.).
- Strong attention to detail.
- Proficient computer knowledge (MS Word, Excel, Outlook).
- Fluent written and spoken English is mandatory; additional languages are a plus.
Compensation and Benefits
- Salary range: £25,000 – £28,000 gross per annum.
- Benefits: commission scheme.
- Final compensation will be determined based on the candidate’s experience, skills, and level of responsibility.
- We welcome applications from candidates with varying levels of seniority.
Client Advisor - Selfridges employer: Marni
Marni UK offers an exceptional work environment for Client Advisors at our prestigious Selfridges location in London, where creativity and customer engagement are at the forefront of our culture. Employees benefit from a competitive salary, commission scheme, and opportunities for personal growth within the luxury retail sector, all while being part of a dynamic team that values innovation and authentic client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Selfridges
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marni, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marni!
We think you need these skills to ace Client Advisor - Selfridges
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marni, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marni and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marni that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marni
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
