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- Tasks: Handle inbound customer calls and provide excellent support.
- Company: Join a friendly team in Leeds with a supportive culture.
- Benefits: Competitive salary, bonuses, full training, and career progression.
- Why this job: Make a difference by helping customers and solving their problems.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy regular hours and a dynamic work environment.
The predicted salary is between 21500 - 25500 £ per year.
Location: Leeds, West Yorkshire
Job Type: Full-Time
Salary: £25,000 - £30,000 per year + bonus
About the Role
We’re looking for a friendly, confident Customer Support Advisor to join our team and handle inbound customer calls. This role is ideal for someone who enjoys speaking with people, solving problems, and delivering a great customer experience over the phone.
You’ll be the first point of contact for customers calling with enquiries, requests, and general support needs, ensuring every caller feels listened to and looked after.
Key Responsibilities
- Answering inbound customer calls in a professional and helpful manner
- Handling enquiries, resolving issues, and providing accurate information
- Updating customer records and notes on our system
- Escalating more complex issues to the relevant team when needed
- Following company procedures to ensure consistent service
- Delivering an excellent customer experience on every call
What We’re Looking For
- Strong communication skills and a friendly telephone manner
- Previous customer service or call-handling experience (preferred but not essential)
- Ability to stay calm under pressure and handle busy periods
- Good attention to detail and confident computer skills
- Reliable, punctual, and professional attitude
- A team player who enjoys helping others
What We Offer
- Competitive pay and a stable role with long-term opportunities
- Full training and ongoing support
- Friendly and supportive working environment
- Opportunities for progression within the business
- Regular working hours (details can be discussed at the interview)
Apply to this Customer Support Advisor position:
- For a confidential conversation, call (phone number removed) (Monday - Friday)
- Ping us your CV by email
Marmon Lift Recruitment is passionate about understanding what is truly important about your next move before entering an application or interview process.
Customer Support Advisor in Leeds employer: Marmon Lift Recruitment
Contact Detail:
Marmon Lift Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Leeds
✨Tip Number 1
Get to know the company! Before you pick up the phone for that interview, do a bit of research on the company culture and values. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock calls. Focus on answering common customer queries and handling tricky situations. This will boost your confidence and help you sound more natural during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences where you've delivered excellent customer service or resolved issues effectively. These stories will make you stand out and show that you can handle the role like a pro.
✨Tip Number 4
Don't forget to follow up! After your call or interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the position!
We think you need these skills to ace Customer Support Advisor in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re looking for someone who enjoys speaking with people.
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or call-handling. We love seeing how your skills match what we're looking for, so tweak your CV to reflect that you can deliver an excellent customer experience.
Show Your Problem-Solving Skills: In your application, mention times when you've successfully resolved issues or helped customers. We value those problem-solving skills, so give us examples that demonstrate how you stay calm under pressure and handle busy periods.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marmon Lift Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Etiquette
Since this role involves handling inbound calls, practice your telephone manner. Try role-playing with a friend or family member to simulate a customer call. Focus on being friendly, professional, and clear in your communication. This will help you feel more at ease during the actual interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with an upset customer or resolving a complex issue. Prepare your responses and strategies for these situations. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Team Spirit
As a Customer Support Advisor, being a team player is crucial. Be ready to share examples of how you've worked well in a team before. Highlight your willingness to help others and contribute to a positive work environment, as this aligns perfectly with what they’re looking for.
