At a Glance
- Tasks: Engage with Italian and UK customers through calls and emails, handling collections and admin tasks.
- Company: Join a global leader backed by Berkshire Hathaway, committed to positive impact and empowerment.
- Benefits: Starting salary of £26,000, diverse learning opportunities, and a supportive work culture.
- Other info: Opportunity for career growth and collaboration with our Italian office.
- Why this job: Make a difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Fluent in Italian and English, with previous customer service experience and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
UCFS Europe Company
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way.
We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are seeking a proficient Italian-speaking Contact Centre Agent to join our UK-based customer service team.
This role involves direct communication with Italian and UK customers, handling verification and debt collection calls, and supporting administrative tasks.
You will also collaborate closely with our Italian office to ensure seamless service delivery.
Key Responsibilities
- Handle inbound and outbound calls and emails with
Italian-speaking customers .
- Make bad debt collection calls in a professional and empathetic manner.
- Conduct verification calls to both UK and Italian customers.
- Perform associated administrative tasks , including updating customer records and databases.
- Ensure accurate and timely data entry into internal systems.
- Liaise with the
Italian office to coordinate customer service and collection activities.
- Carry out tasks as directed.
- Maintain compliance with GDPR and internal policies.
- Meet performance targets related to call quality, resolution time, and customer satisfaction.
Requirements
Essential
Proficient in Italian and English
(spoken and written).
- Previous experience in a contact centre or customer service role.
- Strong communication and interpersonal skills.
- Ability to handle sensitive conversations with professionalism.
- Good organizational and administrative skills.
- IT literate (CRM systems, Microsoft Office).
Desirable
- Experience in debt collection or financial services.
- Familiarity with UK and Italian business practices.
- Knowledge of GDPR and data protection regulations.
Starting salary is £ 26,000 annual. Final Compensation will be determined based on the candidate's experience & qualifications.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Contact Centre Agent- Bilingual (Italian) in Biggleswade employer: Marmon Holdings
At Acumed Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the Salisbury or Swindon area where innovation and collaboration thrive. Our commitment to employee growth is evident through diverse learning opportunities and a culture that empowers you to excel in your role as a Clinical Specialist, ensuring you make a meaningful impact in the healthcare sector. With a focus on teamwork and support, you'll find a rewarding career path that not only enhances your skills but also contributes to improving patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent- Bilingual (Italian) in Biggleswade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marmon Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marmon Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Agent- Bilingual (Italian) in Biggleswade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marmon Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Marmon Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marmon Holdings!
How to prepare for a job interview at Marmon Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
