At a Glance
- Tasks: Engage with Italian and UK customers through calls and emails, handling inquiries and debt collection.
- Company: Join a global leader backed by Berkshire Hathaway, committed to making a positive impact.
- Benefits: Diverse learning opportunities, supportive culture, and a chance to make a difference.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Be part of a dynamic team, enhancing customer experiences while developing your skills.
- Qualifications: Fluent in Italian and English, with previous customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are seeking a proficient Italian-speaking Contact Centre Agent to join our UK-based customer service team. This role involves direct communication with Italian and UK customers, handling verification and debt collection calls, and supporting administrative tasks. You will also collaborate closely with our Italian office to ensure seamless service delivery.
Key Responsibilities:- Handle inbound and outbound calls and emails with Italian-speaking customers.
- Make bad debt collection calls in a professional and empathetic manner.
- Conduct verification calls to both UK and Italian customers.
- Perform associated administrative tasks, including updating customer records and databases.
- Ensure accurate and timely data entry into internal systems.
- Liaise with the Italian office to coordinate customer service and collection activities.
- Carry out tasks as directed.
- Maintain compliance with GDPR and internal policies.
- Meet performance targets related to call quality, resolution time, and customer satisfaction.
- Essential: Proficient in Italian and English (spoken and written).
- Previous experience in a contact centre or customer service role.
- Strong communication and interpersonal skills.
- Ability to handle sensitive conversations with professionalism.
- Good organizational and administrative skills.
- IT literate (CRM systems, Microsoft Office).
- Desirable: Experience in debt collection or financial services.
- Familiarity with UK and Italian business practices.
- Knowledge of GDPR and data protection regulations.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Contact Centre Agent in Biggleswade employer: Marmon Holdings
At UCFS Europe, part of the esteemed Marmon Holdings and backed by Berkshire Hathaway, we pride ourselves on being an exceptional employer that values diversity and personal growth. Our UK-based team fosters a supportive work culture where every employee is empowered to excel, offering unique opportunities for professional development and meaningful contributions to customer service excellence. Join us in making a positive impact while enjoying a collaborative environment that prioritises your success.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Biggleswade
✨Tip Number 1
Get to know the company inside out! Research UCFS Europe and Marmon Holdings, so you can chat about their values and culture during your interview. This shows you’re genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with Italian and UK customers, try role-playing common scenarios with a friend. This will help you feel more confident when handling those tricky calls.
✨Tip Number 3
Don’t forget to highlight your experience! When you get the chance, share specific examples from your past roles that showcase your customer service skills and how you’ve handled sensitive conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to tailor your application to what we’re looking for in a Contact Centre Agent.
We think you need these skills to ace Contact Centre Agent in Biggleswade
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone who can communicate fluently in both Italian and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully used these languages in a customer service setting.
Tailor Your Experience:When writing your application, focus on your previous roles in contact centres or customer service. We want to see how your skills align with our needs, so mention specific tasks you've handled that relate to debt collection or administrative duties.
Be Professional Yet Personable:In your written application, strike a balance between professionalism and a friendly tone. We value empathy and strong communication skills, so let your personality shine through while maintaining a professional approach.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marmon Holdings
✨Brush Up on Your Language Skills
Since this role requires proficiency in both Italian and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a mock conversation or answering common customer service scenarios.
✨Know the Company Inside Out
Research UCFS Europe and Marmon Holdings thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face, especially regarding debt collection and verification calls. Be ready to discuss how you would handle sensitive conversations with empathy and professionalism, as this is crucial for the role.
✨Familiarise Yourself with GDPR
Since compliance with GDPR is essential, brush up on your knowledge of data protection regulations. Be prepared to discuss how you would ensure compliance in your daily tasks, as this will demonstrate your understanding of the importance of data security in customer service.
