At a Glance
- Tasks: Support customer enquiries, process orders, and coordinate shipping activities.
- Company: Join CCPI Europe, a leading manufacturer in temperature measurement solutions.
- Benefits: Flexible role with diverse learning opportunities and a supportive team environment.
- Other info: Great career growth potential in a dynamic and collaborative workplace.
- Why this job: Make a real impact by ensuring excellent customer service and successful order delivery.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
CCPI Europe is a leading manufacturer and supplier of temperature measurement solutions supporting customers across aerospace special processes and industrial markets worldwide. Backed by the Marmon Aerospace & Defence Group, we combine manufacturing capability, UKAS accredited calibration services and technical expertise to deliver industry-leading solutions.
CCPI Europe is seeking a Commercial Support Coordinator to join our commercial team. This is a varied role supporting customer enquiries, quotations, order processing, export activities and general commercial administration. Working closely with Sales, Business Development, Technical Sales, Production and Quality teams, you will play an important role in ensuring customers receive excellent service and orders are delivered successfully. The position has been designed as a flexible role with exposure to multiple areas of the business and offers excellent opportunities for learning and development.
KEY RESPONSIBILITIES- Support the preparation and follow-up of quotations.
- Process customer orders and maintain commercial records.
- Prepare export and shipping documentation.
- Coordinate freight bookings and support customs requirements.
- Liaise with customers, suppliers and internal departments.
- Support delivery updates and expediting activities.
- Assist with CRM, opportunity tracking and commercial administration.
- Develop knowledge of CCPI products and services.
- Contribute to process improvements and continuous improvement initiatives.
- Essential: Previous experience within a customer service, administrative, sales support or commercial support role.
- Strong communication & organisational skills.
- Excellent attention to detail.
- Strong Microsoft Office skills.
- Ability to manage multiple priorities.
- Customer-focused approach.
- Team player with a positive attitude.
- Desirable: Experience using ERP systems (Tricorn).
- Experience with export documentation & shipping activities.
- Experience working within a manufacturing, engineering or technical environment.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Commercial Support Coordinator in Sheffield employer: Marmon Holdings, Inc.
CCPI Europe Limited is an exceptional employer located in Sheffield, offering a dynamic work environment where employees are empowered to excel and make a meaningful impact. With a strong commitment to professional development, the company provides diverse learning opportunities and fosters a collaborative culture that values teamwork and innovation. As part of the global Marmon Holdings, employees benefit from being part of a reputable organisation that prioritises excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Coordinator in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marmon Holdings, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marmon Holdings, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Coordinator in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marmon Holdings, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Marmon Holdings, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marmon Holdings, Inc.!
How to prepare for a job interview at Marmon Holdings, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
