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- Tasks: Be the go-to person for customers, solving their queries and ensuring satisfaction.
- Company: Join Marmon Foodservice Technologies, where people truly make a difference.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Why this job: Make an impact by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a knack for organisation are key.
- Other info: Dynamic work environment with a focus on teamwork and customer success.
The predicted salary is between 30000 - 42000 £ per year.
Marmon Foodservice Technologies UK Limited is looking for a Customer Service Representative to join our team where people make the difference! As part of Marmon Holdings, Inc., we rely heavily on individuals with the aptitude, attitude, and entrepreneurial spirit to drive our success.
The primary responsibilities include:
- Acting as the main point of contact for customers, responding to inquiries via phone, email, and other communication channels.
- Developing and maintaining a good understanding of MFT equipment and spare parts.
- Maintaining customer satisfaction to the desired level.
- Processing customer orders accurately and efficiently, ensuring on-time delivery, order fulfilment, and timely invoicing.
- Coordinating with relevant departments across the company (i.e. Planning, Purchasing, Engineering, QA, etc.).
Function and Responsibilities:
- Improving MFT customer satisfaction after the sale by providing consistent and expeditious customer service.
- Helping customers solve problems with products or services and answering urgent questions.
- Preventing potential issues and ensuring short- and long-term customer success.
- Building trust and sustainable relationships with customers through open and interactive communication.
- Ensuring appropriate order flow and compliance with organizational policies.
- Handling cancellations or changes in sales orders and communicating such changes effectively and timely to all relevant departments.
- Meeting team metrics for order entry lead-time, order accuracy, and days to ship, including on-time delivery.
- Supporting the fulfilment of sales budget and latest views commitments.
Required Qualifications, Skills/Competencies:
- Strong communication skills.
- Organisational skills to develop a clear working process for following up on quotes, orders, and invoicing for MFT customers.
- Fluent in English; other language skills (Czech, German) are desirable.
- Strong sense of urgency and willingness to take ownership, with attention to detail and the ability to multi-task.
- Ability to work effectively in a team and independently.
- Comfortable working under pressure.
- Computer literate (MS Office package); ERP experience (SAP) and advanced Excel skills are a plus.
- 2 years of practical experience in a similar position; previous EMEA experience is desirable.
All employees are expected to conduct their work in alignment with MFT Values. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Customer Service Representative employer: Marmon Foodservice Technologies UK Limited
Contact Detail:
Marmon Foodservice Technologies UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research Marmon Foodservice Technologies and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining Marmon Foodservice Technologies. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when you get straight to the heart of your message, making it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marmon Foodservice Technologies UK Limited
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Marmon Foodservice Technologies' products and services. Familiarise yourself with their equipment and spare parts, as this will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep track of orders and customer requests. Share specific strategies or tools you use to stay organised, as this will highlight your ability to handle multiple tasks efficiently.
✨Emphasise Teamwork and Independence
Marmon values both teamwork and the ability to work independently. Prepare examples that showcase your experience in both areas. Talk about times when you collaborated effectively with others and instances where you took ownership of a task on your own.
