At a Glance
- Tasks: Support day-to-day e-commerce operations and ensure outstanding customer experiences.
- Company: Fast-growing performance sportswear brand with a dynamic team.
- Benefits: Competitive salary, hybrid working, 20 days holiday, and pension contributions.
- Other info: Join a small but rapidly growing team with excellent career progression opportunities.
- Why this job: Make a visible impact in a pivotal operational role within a thriving business.
- Qualifications: Experience in e-commerce, operations, or customer service; strong organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
We are supporting a fast-growing performance sportswear brand in the search for an E-commerce Operations Coordinator. Reporting to the Operations Director, you'll play a key role in supporting day-to-day ecommerce operations, ensuring customers receive an outstanding experience while helping drive growth across Shopify, Amazon, and international distribution channels. Offering genuine variety and autonomy, this is an excellent opportunity to take ownership of a pivotal operational role and make a visible impact on the business.
Key responsibilities:
- Process customer orders and support a seamless order-to-delivery experience.
- Coordinate shipping, fulfilment, returns, exchanges, and refunds.
- Deliver excellent customer service across email and ecommerce channels.
- Manage customer enquiries relating to products, orders, deliveries, and returns.
- Support Amazon and marketplace operations while assisting international growth initiatives.
- Maintain accurate records and support day-to-day operational administration.
- Identify opportunities to improve processes, systems, and the customer experience.
- Collaborate with colleagues across operations, customer service, warehousing, and fulfilment.
Skills & Experience We're looking for someone who:
- Has experience in ecommerce, operations, customer service, administration, or order fulfilment.
- Is highly organised and able to manage multiple priorities.
- Communicates professionally and enjoys delivering excellent customer service.
- Has strong attention to detail and a proactive approach to work.
- Is comfortable using ecommerce platforms, CRM/ERP systems, and Microsoft Office.
- Thrives in a fast-paced environment and enjoys taking ownership.
- Works collaboratively and is happy to support a growing team.
Desirable:
- Shopify and/or Amazon Seller Central experience.
- Knowledge of fulfilment, shipping, returns, or inventory processes.
- Experience within a retail, DTC, or ecommerce business.
- Experience working in a small, fast-growing business.
- Interest in sportswear or endurance sports.
This is an excellent opportunity to join a growing international brand and play a key role in its continued success. If you have the required skills and experience, please apply today.
Operational Support Administrator - E-Commerce in Wetherby employer: Marmion
Join a dynamic and rapidly growing performance sportswear brand as an Operational Support Administrator in Wetherby, where you'll enjoy a hybrid working model and a supportive work culture that values autonomy and initiative. With opportunities for progression and development within a small team, you will play a crucial role in enhancing customer experiences across various e-commerce platforms while benefiting from a competitive salary and a generous holiday allowance. This is not just a job; it's a chance to make a tangible impact in a vibrant industry that aligns with your passion for sportswear.
