Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Software Support Team to solve problems and provide top-notch customer service.
- Company: Our client values empowerment and growth, fostering a supportive work environment.
- Benefits: Enjoy hybrid flexibility, 25 days holiday plus bank holidays, and extra days off for long service.
- Why this job: Be part of a dynamic team with excellent culture and opportunities for career progression.
- Qualifications: Previous customer-facing experience and strong Microsoft Office skills are essential; ITIL experience is a plus.
- Other info: Candidates must be UK residents in the local area; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth .
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role , preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio .
Providing customers with high quality technical support , advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system .
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.
Software Technical Support Analyst employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Technical Support Analyst
✨Tip Number 1
Familiarize yourself with common software support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to use these tools for logging and tracking customer support cases.
✨Tip Number 3
Research ITIL principles and how they apply to software support. Even if you don't have direct experience, showing knowledge of these frameworks can set you apart.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. This will highlight your customer-focused mindset and ability to take ownership of support cases.
We think you need these skills to ace Software Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer-facing roles, especially in software support. Emphasize any relevant skills, such as your proficiency in Microsoft Office and ITIL experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and customer service skills. Mention specific examples of how you've successfully handled technical support requests in the past.
Highlight Local Residency: Since the role requires UK residency and local area living, clearly state your location in your application to ensure it meets the eligibility criteria.
Prepare for Communication: Be ready for a telephone interview if your application is shortlisted. Practice articulating your experiences and how they relate to the job requirements, focusing on your ability to build relationships and provide high-quality support.
How to prepare for a job interview at Marmion
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved customer issues. Highlight your analytical thinking and how you approach troubleshooting in a technical support context.
✨Demonstrate Customer Service Excellence
Be ready to share experiences that showcase your commitment to providing exceptional customer service. Emphasize your ability to build relationships and take ownership of customer portfolios.
✨Familiarize Yourself with ITIL Practices
If you have experience with ITIL, be sure to mention it during the interview. If not, do some research on ITIL principles and how they apply to software support roles, as this knowledge can set you apart.
✨Highlight Your Technical Proficiency
Make sure to discuss your strong skills in Microsoft Office, especially Word, Excel, and PowerPoint. Be prepared to explain how you've used these tools in previous roles to enhance your support capabilities.
