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- Tasks: Join our Software Support Team to solve problems and provide top-notch customer service.
- Company: Our client is dedicated to empowering employees and fostering career growth.
- Benefits: Enjoy hybrid work flexibility, 25 days holiday, and a supportive work culture.
- Why this job: This role offers a chance to build relationships and make a real impact in tech support.
- Qualifications: Previous customer-facing experience and strong Microsoft Office skills are essential.
- Other info: Candidates must be UK residents; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth .
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role , preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio .
Providing customers with high quality technical support , advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system .
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.
Software Support Analyst Hybrid employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst Hybrid
✨Tip Number 1
Familiarize yourself with common software support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it’s often used for tracking support cases and analyzing data. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 3
Research ITIL principles and how they apply to customer service in a software environment. Understanding these concepts can give you an edge in discussions about best practices in support roles.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. Being able to share specific instances where you took ownership of a customer issue will highlight your suitability for the role.
We think you need these skills to ace Software Support Analyst Hybrid
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your problem-solving skills and customer service experience in your application.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer-facing roles, especially in software support. Emphasize your proficiency in Microsoft Office and any ITIL experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service and your ability to handle technical support requests. Mention specific examples of how you've successfully resolved customer issues in the past.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Marmion
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved customer issues in the past. Highlight your analytical thinking and how you approach troubleshooting, as this role requires strong problem-solving abilities.
✨Demonstrate Customer Service Excellence
Since the role is customer-focused, share experiences where you provided exceptional service. Talk about how you built relationships with customers and went above and beyond to meet their needs.
✨Familiarize Yourself with ITIL Principles
If you have ITIL experience, be ready to discuss it. If not, take some time to understand the basics of ITIL and how it applies to software support. This knowledge can set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions related to Microsoft Office and any technical support scenarios. Brush up on your skills in Word, Excel, and PowerPoint, and be ready to explain how you would handle common technical issues.
