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- Tasks: Join our Software Support Team to solve problems and provide top-notch customer service.
- Company: We're a tech-focused company based in Tamworth, dedicated to empowering our team.
- Benefits: Enjoy hybrid work flexibility, 25 days holiday, and a structured onboarding program.
- Why this job: This role offers a chance to grow in tech with a supportive leadership team.
- Qualifications: Previous customer-facing experience and strong Microsoft Office skills are essential.
- Other info: Must be a UK resident; no visa sponsorship available.
The predicted salary is between 20000 - 26000 £ per year.
Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth .
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role , preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio .
Providing customers with high quality technical support , advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system .
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.
Software Support Analyst employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst
✨Tip Number 1
Make sure to highlight your previous customer-facing experience during the interview. Share specific examples of how you successfully resolved customer issues, as this will demonstrate your problem-solving skills and ability to provide exceptional service.
✨Tip Number 2
Familiarize yourself with common technical support scenarios and solutions. Being able to discuss these during your conversation will show your enthusiasm for the role and your readiness to tackle challenges head-on.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will allow you to ask insightful questions and demonstrate your genuine interest in contributing to their success.
✨Tip Number 4
Prepare to discuss your organizational skills and how you manage your workload. Provide examples of how you prioritize tasks and meet deadlines, as this is crucial for managing customer support requests effectively.
We think you need these skills to ace Software Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer-facing roles, especially in software support. Emphasize your problem-solving skills and any relevant technical knowledge.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or resolved issues. This is crucial for a role that requires strong communication abilities.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Office and any experience with CRM systems. If you have ITIL experience or a technical degree, be sure to include that as well.
Express Enthusiasm for Tech: Convey your passion for technology and eagerness to build a career in this field. Companies are looking for candidates who are not only qualified but also genuinely excited about the work they will be doing.
How to prepare for a job interview at Marmion
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past. Highlight your analytical thinking and troubleshooting abilities, as these are crucial for a Software Support Analyst.
✨Demonstrate Excellent Communication
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Use examples that showcase your ability to explain technical concepts to non-technical users.
✨Familiarize Yourself with the Company’s Products
Research the software products that the company supports. Understanding their functionalities will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Behavioral Questions
Expect questions about how you handle stress, tight deadlines, and difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your resilience and adaptability.
