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- Tasks: Join our Software Support Team to solve problems and provide top-notch customer service.
- Company: Our client values empowerment and growth, fostering a supportive work environment.
- Benefits: Enjoy hybrid flexibility, 25 days holiday plus bank holidays, and extra days off after 2 years.
- Why this job: Be part of a dynamic team with excellent culture and opportunities for career progression.
- Qualifications: Previous customer-facing experience and strong Microsoft Office skills are essential; ITIL experience is a plus.
- Other info: Candidates must be UK residents in the local area; no visa sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Do you enjoy problem solving and providing exceptional customer service? If so, we are searching for high energy, customer-focused, problem-solvers to join our client’s Software Support Team , based in Tamworth .
Due to the nature of our roles, candidates must be a UK Resident residing within the local area. Please note we cannot offer visa sponsorship for overseas candidates.
£Based in Tamworth – Hybrid Flexibility Available (after probation)
25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
Excellent Working Culture & Career Progression
Previous experience in a customer-facing role , preferably within a commercial software support environment.
Strong Microsoft Office (Word, Excel, PowerPoint) skills.
ITIL experience is desirable.
Building relationships with and taking ownership of your dedicated customer portfolio .
Providing customers with high quality technical support , advice and guidance.
Handling customer technical support requests (via email, telephone and web portal)
Logging of all communications and customer support cases via an internal CRM system .
Our client is firmly committed to its people and believes in empowering colleagues to develop and grow in their chosen fields with the support of a strong and focused leadership team who have extensive experience and knowledge they are keen to share.
if your application is shortlisted then you will be contacted via telephone in the first instance.
Software/IT Support Analyst employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software/IT Support Analyst
✨Tip Number 1
Familiarize yourself with common software support issues and solutions. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as it’s often used for tracking support cases and analyzing data. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 3
Research ITIL principles and how they apply to customer support. Understanding these frameworks can give you an edge in discussions about improving service delivery.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with customers in previous roles. Being able to share specific instances will highlight your customer-focused mindset.
We think you need these skills to ace Software/IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Software/IT Support Analyst position. Understand the key responsibilities and required skills, such as customer service experience and Microsoft Office proficiency.
Tailor Your CV: Customize your CV to highlight relevant experience in customer-facing roles and any technical support experience you have. Emphasize your problem-solving skills and ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service or solved technical issues in the past.
Prepare for the Interview: If shortlisted, be ready for a telephone interview. Prepare to discuss your previous experiences in detail, particularly those that demonstrate your problem-solving abilities and customer service skills.
How to prepare for a job interview at Marmion
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved customer issues. Highlight your analytical thinking and how you approach troubleshooting in a software support context.
✨Demonstrate Customer Service Excellence
Be ready to share experiences that showcase your commitment to exceptional customer service. Discuss how you build relationships with customers and ensure their needs are met.
✨Familiarize Yourself with ITIL Principles
Since ITIL experience is desirable, brush up on its key concepts. Be prepared to explain how you can apply ITIL practices to improve service delivery and customer satisfaction.
✨Highlight Your Technical Proficiency
Make sure to mention your strong skills in Microsoft Office and any relevant software tools. If you have experience with CRM systems, be ready to discuss how you've used them to log and manage customer interactions.
