At a Glance
- Tasks: Support sales in the Media & Entertainment sector and ensure customer satisfaction.
- Company: Join a growing IT reseller with a dynamic team culture.
- Benefits: Enjoy 26 days holiday, health benefits, and a holiday buy scheme.
- Other info: Be part of a company with excellent reviews and a focus on customer experience.
- Why this job: Kickstart your career in a fast-paced environment with real growth opportunities.
- Qualifications: Experience in sales support or account management is essential.
The predicted salary is between 30000 - 35000 £ per year.
Nottingham | Hybrid | £30,000 - £35,000 pa DOE + Bonuses | IT Reseller / MSP
Benefits: 26 days holiday + bank holidays | enhanced family leave | HealthShield | holiday buy scheme | EV scheme.
Join a growing IT reseller and managed services business as an Internal Account Manager / Inside Sales Advisor, where you'll play a key role in keeping the Media & Entertainment sector customers supported, sales moving, and opportunities progressing. This is a great opportunity for someone with strong sales admin and sales support experience who wants to develop their career in a fast-moving sales team with real scope to grow.
Roles & Responsibilities:
- Acting as an extension to the Media & Entertainment Account Management team, take ownership of non-strategic sales activity; responding to requests, providing quotes, resolving queries, and protecting customer satisfaction.
- Ensure invoices are accurate, pricing is validated, and customer billing accounts are set-up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
- Identify/explore opportunities to upsell and cross-sell, and provide information of strategic sales opportunities to the Account Managers.
- Monitor customer activity, acting on up-coming renewal dates and spotting commercial risks.
- Lead the post-sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
- Monitor delivery progress, acting as the escalation point for risks / delays in deliveries, consistently ensuring delivered services align with the agreed scope.
- Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems.
Skills & Experience:
- Experience in a B2B Internal Account Management, Sales Support or similar role is essential.
- Experience within Technology, IT Managed Services, Logistics or a similar B2B environment.
- Experience working with and / or selling into the Media & Entertainment sector.
- Previous experience working with a CRM, and order management systems.
- Confident & professional communication skills, with a positive & proactive character is essential.
- Excellent attention to detail, strong organisation and a process‐driven approach.
- A commercially aware mindset with a genuine focus on customer experience.
- Familiarity with billing or ERP platforms and an understanding of renewals, contract lifecycles and commercial governance would also be advantageous.
Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.
If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin.
Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don't hear from us within 5 working days, unfortunately your application hasn't been successful on this occasion.
Sales Support Advisor - Media Technology in Nottingham employer: Marmion
Join a dynamic and growing IT reseller and managed services business in Nottingham, where you will be part of a supportive and fast-paced sales team dedicated to the Media & Entertainment sector. With a strong emphasis on employee development, our company offers generous benefits including 26 days of holiday, enhanced family leave, and opportunities for career progression, making it an excellent employer for those seeking meaningful and rewarding work.
