At a Glance
- Tasks: Support sales by managing customer requests, quotes, and ensuring satisfaction.
- Company: Join a growing IT reseller with a dynamic team culture.
- Benefits: Enjoy competitive salary, bonuses, 26 days holiday, and health perks.
- Other info: Hybrid work model with opportunities for career advancement.
- Why this job: Be a key player in driving sales and enhancing customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 28500 - 32000 £ per year.
Nottingham | Hybrid | £30,000 - £35,000 pa DOE Basic Salary | + Bonuses (Up to £6k pa)
Benefits: 26 days holiday + bank holidays | enhanced family leave | Health Shield | holiday buy scheme | EV scheme.
Join a growing IT reseller and managed services business as an Internal Account Manager / Inside Sales Advisor , where you’ll play a key role in keeping the Media responding to requests, providing quotes, resolving queries, and protecting customer satisfaction.
Ensure invoices are accurate, pricing is validated, and customer billing accounts are set-up as required, working closely with Finance on order disputes, resolutions, credit control and contract changes where necessary.
Identify/explore opportunities to upsell and cross-sell, and provide information of strategic sales opportunities to the Account Managers.
Monitor customer activity, acting on up-coming renewal dates and spotting commercial risks.
Lead the post-sale handover process and coordinate with internal Operations, Engineering and Service teams to ensure timely fulfilment.
Monitor delivery progress, acting as the escalation point for risks / delays in deliveries, consistently ensuring delivered services align with the agreed scope.
Ensure all activity and updates are efficiently and accurately recorded across CRM and ERP systems Skills
