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- Tasks: Provide top-notch technical support and build strong customer relationships.
- Company: Join a dynamic team at Marmion with a fantastic working culture.
- Benefits: Enjoy hybrid flexibility, 25 days holiday plus bank holidays, and career progression.
- Why this job: Make a real impact by helping clients solve their software issues.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
- Other info: Structured onboarding and excellent reviews on Trustpilot & Google.
The predicted salary is between 25000 - 26000 £ per year.
£25,000 - £26,000 | Lichfield Office (Hybrid after probation) | 25 Days Holiday + Bank Holidays
Why Join?
- Hybrid Flexibility Available (after probation)
- 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
- Excellent Working Culture & Career Progression
- Structured 8-week onboarding programme
Key Skills, Competencies & Attributes
- Previous experience in a customer-facing role, ideally in a software support environment.
- Excellent organisational skills, with the ability to meet deadlines and maintain attention to detail.
- An ability to take ownership of your workload and use initiative when problem solving.
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
- Resilience and adaptability in a fast-paced, evolving business environment.
- A technical-related degree and/or ITIL experience would be advantageous.
- Permanent Right to Work in the UK - no visa sponsorship available.
Key Responsibilities
- Building strong relationships with your dedicated portfolio of customers.
- Delivering high-quality technical support, advice and guidance to clients.
- Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution.
- Providing clear and timely updates to customers on ticket progress.
- Supporting product releases and enhancements while advising on new functionality.
- Logging all communications and support activity accurately within the internal CRM system.
If you have the relevant skills, please apply today.
Software Support Analayst in Litchfield employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analayst in Litchfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marmion. Check out their website and read up on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to software support roles. Think about how your previous experience aligns with the job description and be ready to share specific examples of how you've solved problems or helped customers in the past.
✨Tip Number 3
Show off your skills! During the interview, don’t just talk about your technical abilities—demonstrate them. If you can, bring along examples of your work or even prepare a mini presentation on how you would handle a typical support ticket.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for the Software Support Analyst position.
We think you need these skills to ace Software Support Analayst in Litchfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer-facing roles or software support experience you've had, as this will show us you're a great fit for the Software Support Analyst position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in the role and how your background aligns with our needs. Be sure to mention your organisational skills and problem-solving abilities, as these are key attributes we’re looking for.
Showcase Your Technical Skills: Since strong Microsoft Office skills are essential, don’t forget to mention your proficiency in Word, Excel, and PowerPoint. If you have any ITIL experience or a technical degree, make sure to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Marmion
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around software support. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved issues in the past.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships with clients. Think about times when you went above and beyond to help someone and be ready to share those stories.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage your workload and meet deadlines. You might want to mention any tools or methods you use to stay organised, as this will show that you can handle the fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Ask about the onboarding process or how success is measured in the position to demonstrate your enthusiasm.