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- Tasks: Provide top-notch technical support and build strong customer relationships.
- Company: Join a dynamic team at Marmion with a fantastic working culture.
- Benefits: Enjoy hybrid flexibility, 25 days holiday plus bank holidays, and career progression.
- Why this job: Make a real impact by helping clients solve their software issues.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
- Other info: Structured onboarding and excellent growth opportunities await you.
The predicted salary is between 25000 - 26000 £ per year.
£25,000 - £26,000 | Lichfield Office (Hybrid after probation) | 25 Days Holiday + Bank Holidays
Why Join?
- Hybrid Flexibility Available (after probation)
- 25 Days Holiday + Bank Holidays + 1 extra day each year after 2 years (up to 30 days)
- Excellent Working Culture & Career Progression
- Structured 8-week onboarding programme
Key Skills, Competencies & Attributes
- Previous experience in a customer-facing role, ideally in a software support environment.
- Excellent organisational skills, with the ability to meet deadlines and maintain attention to detail.
- An ability to take ownership of your workload and use initiative when problem solving.
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Excellent research diagnostic and troubleshooting skills, able to identify solutions to resolve issues effectively.
- Resilience and adaptability in a fast-paced, evolving business environment.
- A technical-related degree and/or ITIL experience would be advantageous.
- Permanent Right to Work in the UK – no visa sponsorship available.
Key Responsibilities
- Building strong relationships with your dedicated portfolio of customers.
- Delivering high-quality technical support, advice and guidance to clients.
- Handling assigned technical support tickets through email, telephone and web portal, to ensure prompt and effective resolution.
- Providing clear and timely updates to customers on ticket progress.
- Supporting product releases and enhancements while advising on new functionality.
- Logging all communications and support activity accurately within the internal CRM system.
Due to the nature of our roles, candidates must have a permanent Right to Work in the UK, residing within a commutable distance to our client's office.
If you have the relevant skills, please apply today. Alternatively, for the full advert and more information, please visit our website.
Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don't hear from us within 5 working days, unfortunately your application hasn't been successful on this occasion.
Software Support Analyst in Lichfield employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Analyst in Lichfield
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical support, think of common issues and how you'd resolve them. This will not only boost your confidence but also impress the interviewers with your proactive approach.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers. Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining us, so don’t hold back on showing your enthusiasm!
We think you need these skills to ace Software Support Analyst in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Analyst role. Highlight any customer-facing roles and technical support experience to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've solved problems in the past and how you can bring that expertise to our team.
Showcase Your Organisational Skills: Since we value excellent organisational skills, mention any tools or methods you use to stay organised and meet deadlines. This will show us you can handle the fast-paced environment we thrive in!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you’ve got!
How to prepare for a job interview at Marmion
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around software support. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've resolved issues in the past.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built strong relationships with clients. Think about times when you went above and beyond to help someone and be ready to share those stories.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage your workload. Bring up any tools or methods you use to keep track of tasks and deadlines, as this will show you can handle the fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and the onboarding process. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.