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- Tasks: Support clients with ERP software installations and resolve technical queries.
- Company: Dynamic ERP integration software provider based in Leeds.
- Benefits: Up to £45,000 pa, hybrid working, and employee health cash plan.
- Why this job: Join a growing team and make a real impact on client success.
- Qualifications: 2+ years in ERP support and basic SQL skills required.
- Other info: Great opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 54000 £ per year.
We’re searching for a Support and Implementation Consultant to join a growing provider of ERP integration software based in Leeds. This is a diverse role where you’ll provide business-critical support to customers and resolve technical queries whilst working on implementation projects.
Benefits:
- Up to £45,000 pa, dependent on experience
- Hybrid Working (3 days in office, 2 days from home)
- Employee Health Cash Plan
Key Responsibilities:
- Support: Supporting client’s software installation process, upgrades and surrounding technology. Logging new calls via Freshdesk and resolving queries, whilst liaising with 2nd line support team. Raising licenses and quotes. Updating Salesforce and TaskRay with relevant PO and schedules. Dealing with and resolving SQL queries. Install and upgrade base software and satellite applications. Creating software licences.
- Software Configuration: Downloading installation packages and importing these into the target environment. Configuring imported packages, setting parameters, configuring transport protocols and listener applications.
- Testing: Conduct connectivity tests, including ERP connection, various TCP/IP-based protocols (HTTP, API, Web Service, file-based, FTP, SFTP, email, etc.), and unit tests.
- Working with clients: Obtaining technical information for install and configuration, conducting user acceptance testing. Participating in the go-live process and solution handover. Liaising with internal teams and working as part of a project team using agreed processes. Contributing to the training and documentation resources.
- Internal and External Systems: Utilise CRM software, project management software, and password management software. Work with external systems, including client remote access, ERP, and database engines (usually SQL and SAP HANA).
Key Skills and Experience:
- 2+ years’ supporting business-critical back-office software (ERP).
- 2+ years’ experience in basic SQL Server queries.
- Excellent customer service skills, the ability to build rapport and develop consultative relationships with customers.
- The ability to translate complex technical information to non-technical persons clearly.
- A proven interest and capability in complex software applications.
- UK resident and unrestricted right to work in the UK.
- Experience supporting or utilising ERP solutions, specifically in supply chain aspects.
- Understanding of EDI standards.
- Basic understanding of SOAP and REST web services.
- XML and XSLT experience.
- An understanding of AI and Microsoft Copilot tools and concepts.
If you feel you are suitable, please apply today by submitting your CV to jonny@wearemarmion.com. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.
Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Support and Implementation Consultant in Leeds employer: Marmion
Contact Detail:
Marmion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Implementation Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to ERP systems and customer support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with SQL queries, software configuration, and customer service. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Support and Implementation Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support and Implementation Consultant role. Highlight your experience with ERP systems, SQL queries, and customer service skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Technical Skills: Don’t shy away from showcasing your technical know-how! Mention any experience you have with TCP/IP protocols, software configuration, or testing. We love seeing candidates who can translate complex tech into simple terms.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Marmion
✨Know Your Tech
Make sure you brush up on your knowledge of TCP/IP protocols and SQL queries. Being able to discuss these topics confidently will show that you’re not just familiar with the technical side, but that you can also handle the complexities of the role.
✨Customer Service is Key
Prepare examples of how you've built rapport with clients in the past. This role is all about supporting customers, so demonstrating your excellent customer service skills will set you apart from other candidates.
✨Practice Your Communication Skills
You’ll need to explain complex technical information to non-technical users. Practise simplifying your explanations and think of scenarios where you’ve done this successfully before. Clear communication is crucial!
✨Familiarise Yourself with ERP Systems
Since this role involves working with ERP solutions, make sure you understand the basics of how they function, especially in supply chain contexts. Showing that you have a genuine interest in ERP systems will impress your interviewers.