At a Glance
- Tasks: Lead customer training workshops and create engaging learning content for SaaS users.
- Company: Join a fast-growing AI SaaS start-up with a focus on customer success.
- Benefits: Enjoy 30 days holiday, wellbeing support, and regular team socials.
- Other info: Thriving start-up environment with excellent career growth opportunities.
- Why this job: Make a real impact by simplifying complex software for customers and driving their success.
- Qualifications: Experience in SaaS training, strong presentation skills, and a knack for simplifying tech concepts.
The predicted salary is between 50000 - 60000 £ per year.
Are you passionate about helping customers gain real value from Saa S?
We’re searching for a
Customer Software Training Manager to join a fast-growing AI Saa S business where customer onboarding and education are critical to ongoing success.
Reporting to the COO, you’ll own the end-to-end training journey, turning complex software into simple, scalable learning experiences that drive adoption and long-term customer outcomes.
- £50,000 - £60,000 per annum, dependent on experience
- Leeds -
- Office Based with UK Travel
- 30 days holiday
- (increasing by one day per year of service, up to 35 ) +
- Bank Holidays + Work Anniversary Day Off
- Excellent career growth opportunities in a thriving start-up environment
Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Key Responsibilities
- Deliver structured customer training workshops (live, recorded & on-site in Leeds/UK-wide)
- Build learning content, guides and playbooks into a scalable training academy, creating certification frameworks to validate learning, holding users accountable.
- Create role-based learning journeys for different user types.
- Enable internal teams with clear, consistent product knowledge through structured learning programmes.
- Improve adoption, reduce support dependency and speed up time-to-value.
Skills & Experience
Essential
Experience within a Saa S business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management Saa S.
- The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
- Experience designing structured training programmes or learning journeys.
- Confident presentation and facilitation skills, both online and in person.
- A highly organised, process-driven approach with strong attention to detail.
- The confidence to work cross-functionally and influence multiple stakeholders.
- Located within a commutable distance to Leeds, willing to travel UK-wide when required.
- Candidates must have a permanent
Right to Work in the UK.
Please note, our client cannot offer visa sponsorship for this position.
Desirable
- Experience building or managing LMS or training academy platforms.
- Familiarity with tools such as Loom, Notion or Talent LMS.
- Background in Customer Success, Implementation or Onboarding.
- Experience working with automation, AI or workflow-led platforms.
Our client is a well-funded, ambitious and high-growth AI Saa S start-up that is transforming how businesses automate and scale their operational workflows.
If you have the required skills, please apply today.
Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website:
wearemarmion.
For more on Marmion, check out our
5* reviews on Trustpilot & Google.
Thank you for your interest.
We carefully review every CV and will contact shortlisted applicants by phone or email.
If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.
Software Training Manager in Leeds employer: Marmion
Marmion is an exceptional employer that fosters a dynamic work culture in Leeds, where creativity and collaboration thrive. With a strong focus on employee growth, the company offers comprehensive benefits such as an Employee Assistance Programme and regular social events, ensuring a supportive environment for its team members. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in account management within the marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Software Training Manager in Leeds
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Marmion or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Marmion.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Marmion.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Marmion that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Training Manager in Leeds
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Marmion.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Marmion and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Marmion
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Marmion uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
