At a Glance
- Tasks: Design and deliver tailored customer solutions while collaborating with the sales team.
- Company: Thriving start-up offering excellent career growth in a dynamic environment.
- Benefits: 30+ days holiday, wellbeing support, discounts, free parking, and regular team socials.
- Other info: Join a vibrant team and enjoy a supportive culture focused on innovation.
- Why this job: Shape solutions that make a real impact for customers and enhance their workflows.
- Qualifications: Experience with SaaS platforms, strong understanding of APIs, and customer-facing skills.
The predicted salary is between 30000 - 40000 £ per year.
Leeds - Office Based
~30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
~ Excellent career growth opportunities in a thriving start-up environment
~ Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials
Are you someone who loves solving problems, shaping solutions, and working directly with customers to bring their ideas to life? Work with the sales team to understand customer requirements to help shape tailored solutions.
- Implementation & Onboarding: Customer Success & Adoption: Act as a trusted advisor, helping customers refine and optimise their workflows post-launch.
- Support customers in achieving measurable value and clear ROI.
- Strong understanding of APIs, integrations, and data flows.
- Experience working with SaaS platforms such as CRM, FSM, or automation tools.
- Customer-facing experience with an ability to manage multiple stakeholder relationships.
- Experience with Field Service Management (FSM) software, such as Joblogic or Simpro.
- Experience with tools such as HubSpot, Salesforce, Zapier.
- Exposure to field service, facilities management or service-based industries/systems.
- Background in pre-sales, implementation, or customer success engineering.
- Commercial awareness and confidence in sales-led conversations.
- Experience delivering fast-paced onboarding or implementation projects.
They are now looking for a Customer Solutions Consultant to join their team and play a pivotal role in designing, configuring, and delivering customer solutions from pre-sales through to onboarding and early adoption.
Alternatively, for more information about the role, please contact Matt Pallister using the contact details on our website: wearemarmion.
We carefully review every CV and will contact shortlisted applicants by phone or email.
Pensions Specialist Training Scheme in Leeds employer: Marmion
Join a dynamic start-up in Leeds that prioritises employee wellbeing and career development, offering an impressive 30 days of holiday plus additional perks like free onsite parking and regular team socials. As a Pensions Specialist, you'll thrive in a collaborative environment where your problem-solving skills will directly impact customer success, all while enjoying excellent growth opportunities in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Specialist Training Scheme in Leeds
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Marmion.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Marmion.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Marmion that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Marmion, make sure they see your passion for helping others!
We think you need these skills to ace Pensions Specialist Training Scheme in Leeds
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Marmion, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Marmion. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Marmion.
How to prepare for a job interview at Marmion
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Marmion that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Marmion and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
